Beyond PolishReviews of beyondpolish.com

I was about to place an order but decided to research. I believe is Totally a scam. Their fb page has no reviews or likes and they have not had a good review since they started a year ago. I don’t know about the American site but the Canadian one is fishy as hell.

I placed an order on March 2 and received a text confirmation (I prefer email). The shipping confirmation advised an expected delivery date of March 5. On the 5th when I checked the tracking info, I was advised that the package had been delivered to the Community Mailbox on the 3rd of March. I did not receive the parcel despite checking for mail every single day. I texted the Customer Service Dept. at Beyond Polish twice asking how the situation would be remedied and no one has responded. I did take the delivery insurance........but am not sure how the company handles missing deliveries. This is my first experience ordering from them and it has been disappointing to neither receive my order and also to be unable to reach someone that could assist me. March 21/ 2021 Update: Since reporting this parcel missing I have had some unhelpful communication with Lisa, the Customer Service person at Beyond Polish. She advised that I needed a police report to apply for the delivery insurance, also that I needed to be the person making the application for the recovery of either the money or the replacement merchandise. All in all, their suggested procedure was totally unsatisfactory and very lacking in customer service. After several days I finally threw in the towel and went to the Conflict Resolution Department of my credit card company. I sent them copies of my email messages and the responses from Beyond Polish and they immediately credited me the amount spent on this purchase. The unwillingness to 1) resolve the issue 2) provide friendly customer service 3) replace the missing items 4) follow through with their insurance provider to recover the merchandise ; was perhaps one of the worst experiences I have ever had with any merchant whether on line or bricks and mortar. I suggest anyone needing polish or other similar products look at other on line sites. I am still reeling from their lack of response and lack of responsibility.

Just tried to make a Purchase with a coupon email from their company that was not working and I had to spend way too much time trying to get customer service to take care of it and they did not handle even handle it after the unexpected hassle it was for their websites technical difficulty. Also emailed the corporate and customer service I’ll contact directly to communicate the above information and no follow up so I am just am going to go elsewhere for my business and would recommend the same. Also prices are inexpensive but shipping is high, discounts are not straightforward and rewards program 👎.

This company is sketchy. Bought two bottles of nail polish that were released several years ago and aren't in stock anywhere else. This should have been my first warning that something wasn't right. Paid $8 in shipping fees. I received a shipping confirmation and a tracking number the day after I placed the order. The tracking number said that the package was pending accepting at USPS and did not update after that. After 10 days of the package not being accepted by USPS, I contacted Customer Service to notify them. They said that USPS is known not to track packages up until the date of delivery and that I should wait 8 more business days. In my experience USPS is very reliable but the tracking number stated that my package was not actually dropped off or accepted by the station. I waited. After 3 weeks, I still did not receive my order and the tracking number hadn't updated so I contacted CS again. They refused to give me a refund but instead offered me a store credit and refused to reimburse my shipping fees. I said I didn't want store credit because I didn't want to take the risk of not receiving my order again. I also asked that they reimburse my shipping fees because it's not the customer's fault that the package was never shipped or lost. CS gave a pathetic excuse that their company policy states you have to buy insurance or you're liable for a package that is lost or stolen! So they wanted me to lose $8 and then use their store credit to buy from them again and pay another $8 in shipping fees?! Also, I'm pretty sure the company is liable for the package up until it is delivered and most shipping fees (especially with USPS) already have insurance up to $100 covered in the price. This company is not thinking in the longterm with their awful customer service and scammy business model. Will never buy from them again. I had to dispute the charge with my credit card company.

I just placed an order with this company yesterday. It was for a gift card for my sister for Christmas. It has been 24 hours and I have not received a confirmation email with an order number. They didn't even ask me for a shipping address or shipping method (never said it was an e-gift card either) I have a bad feeling that I just wasted $100. I should have just gone with Amazon. At least I know that company is legit & I would have had the order before Christmas. Im going to dispute the charge through paypal

Sending another review to reiterate how bad this company is. I gave them a bad review for their poor communication and shipping-3 weeks late with no updates- and they emailed asking if there is anything they can do. I said yeah refund your shipping cost because it was NOT priority shipping, and no response. Terrible company.

Buyers beware!!! I wouldn't even give this company 1 star... I placed an order on 4/28, and have yet to receive my items. I paid $7.99 for "first class" shipping through USPS, and on 5/3 received confirmation that my order has shipped. I have yet to receive any of the items, which I believe to be a scam. I have contacted this company multiple times, and to no avail.. they basically place blame elsewhere. They provided me with a tracking number that provides no further information. Why it takes 17+ days for a package of nail polishes to travel from California to Michigan is ridiculous. I see that multiple people have had this same issue. I will NOT recommend buying from this company EVER! To pay this amount in shipping and then have it take over 13 business days... don't waste your time or your money!

Took forever to get then I got it and I had no brush in the polish and the colors were way off. I order a bronze and got a salmon pink and my red (burgundy) color is neon pink but I gave them benefit of the doubt so I opened to see if it looked better and now they won’t return it cause I opened the lid. So disappointed. I invested in this thinking I was getting quality but it’s a great reminder why you can’t buy everything on line