Beyond PolishReviews of beyondpolish.com

Response from Beyond PolishMar 17, 2023

Hi there! We're so sorry to hear about your experience with us. We apologize that one of your polishes was damaged in transit on the way to you and if you did not receive our emails - *sometimes responses may end up in your spam folder*. It looks like our team reached out to let you know that your originally purchased color was no longer available so we offered *all* of the below as an apology: -a free replacement of your choice -free shipping on the new item -store credit to purchase another polish for free at a later date If there's anything else we could have done to redeem your experience, please let us know, and we'd love to help :)

Response from Beyond PolishMar 17, 2023

Hi Nadia! It looks like our team has been trying to reach you via email since Jan 17th, but we haven't been able to connect. To ensure we have the correct contact information, please don't hesitate to reach out to [email protected] and we'd love to help! :)

Response from Beyond PolishOct 14, 2022

Hello there! We apologize in the delay on getting back to you concerning your order. Our customer service team only operates from 8AM-4PM PST so any emails or chats on our off hours will be responded to the next day. However, our customer service team does operate 7 days a week to ensure we can take care of our customers on a daily basis! We will be sure to take note of this feedback to find ways to continue to provide better experiences for our customers! :)

Response from Beyond PolishOct 11, 2022

We're so sorry that your polish didn't match what you were expecting based on the website photos. We understand that purchasing colors online can be very tricky. We ask our customers to please note that colors can vary. We unfortunately cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched. We apologize again for this issue and will be happy to issue you a store credit for your return :)

Response from Beyond PolishNov 17, 2021

Hi there! We're so sorry to hear about your experience with us. We take pride in responding to our customers within 1 business day. We apologize if you did not receive a reply from us, and sometimes responses may end up in your SPAM folder. We would love to take care of you, so please reach out to us again if you haven't been taken care of already :)

Response from Beyond PolishAug 2, 2021

Hello, On behalf of Beyond Polish Canada, I want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn't provide exceptional level of service. Going forward, we are going to take steps to ensure that this situation does not happen again. We would like to sincerely thank you for bringing this to our attention, we are always trying to improve our customer service, and your feedback is essential in doing so. Please feel free to reach out to us regarding any future inquiries. Thank you.

Response from Beyond PolishJul 16, 2021

Hello, On behalf of Beyond Polish Canada, I want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn't provide exceptional level of service. Going forward, we are going to take steps to ensure that this situation does not happen again. We would like to sincerely thank you for bringing this to our attention, we are always trying to improve our customer service, and your feedback is essential in doing so. Please feel free to reach out to us regarding any future inquiries. Thank you.

Response from Beyond PolishJul 16, 2021

Hello, We apologize for this! We do not sell any fake or counterfeit products at Beyond Polish. We would like to assure you that our products and brands are 100% authentic. We do indeed purchase our items directly from CND - we would like you to know that CND has updated their bottles yet again (this does occur frequently). We hope this gives you confidence in Beyond Polish and we will continue to work hard at providing proper knowledge of our brands and great prices everyday for our customers. Again, we apologize for the trouble. Please let us know if you have any further questions or concerns for us and we would be more than happy to accommodate. Thank you.