Shanice L.
Terrible service.
I had purchased a sprayground bag for $60. I had gotten a discount of 10% dropping the price to $54. I had entered the wrong billing address and immediately contacted the support personnel to correct this mistake. After several emails back and forth, they had told me that the billing address was no issue and I just needed to make sure the shipping address was correct, which it was. I had found this a little suspicious nut after some research, I found that the billing address had no holding over the order. Unbeknownst to me, each time an email was sent, a sum of a money was subtracted from the card. More than $100 was taken from the card. I am livid! This is worst service I've received from an online site. I will never be a purchase her again. Distasteful.
Response from Beyond HypeOct 7, 2019
Hello Shanice, we are sorry to see your review and would be happy to help. We have communicated with you via email and were happy to hear that your parcel had arrived safely. Regarding the other charges on your card we have advised to file a dispute with your card company as these charges you had sent to us were not made from our company. If you have any other questions or concerns please contact us at [email protected]. We thank you for your support and hope to have you as a customer again in the future.