Sandrasammy
I am very upset
I am very upset. The shipment was sent to connecticut instead of California. I spent 9$ for the shipment and when I talked to the representative she said I forgot to check a box. This is my second time ordering this and had no problem with the 1st shipment Which came to the right address. Talked with a representative and was no help at all. She said my 85 yr old mother has to ship it to us. She has a hard time with all this and with COVID it makes it difficult for her. The supplements are good but not that good to deal with this hassle.
Response from Beyond Health InternationalAug 13, 2020
This order was placed online by the customer @2:15 pm on August 7, 2020 and the customer put in all the information herself. The order was shipped to the address that the customer put on the order. The customer has a billing address that is different than her mailing address and all the information was shown to the customer prior to her hitting the submit order button. The customer received an order confirmation notification @2:16 pm on August 7, 2020. The customer also received an shipping confirmation @9:48 am on August 10, 2020. The shipping address was clearly stated on all the confirmations that were sent to the customer. The order was delivered on August 13, 2020 and the customer was notified by her mother that a package arrived at her house and that is when the customer called us. Once the package was delivered to the address on the order we cannot have it shipped to another address. The customer had plenty of time to correct her error. The customer is blaming us for her own error and if the customer reached out to us prior to the package being delivered than we could have had the package re-routed to the shipping address she wanted.