Bethany M.
Worth the wait!!
Alright y'all, here we go. I purchased the Epera Blue Green at the beginning of Aug. This was intended to be a gift so I ordered a few weeks in advance. After it shipped on the 11th (plenty of time) it got stuck somewhere in Land-of-lost packages Omaha for 2 weeks. After the first week of not seeing the shipment move I contacted customer service to find out if they could give me any update. Of course they shipped in a timely manner and are by no means responsible for the USPS. But I thought I'd give it a shot. I was told that shipping had been slow, for whatever reason, and that it was on it's way. Ok, I'll wait. Another week goes by. I've had to resort to buying a case of wine for the birthday gift this blanket was intended for. No worries, she loved that too, wino. (I love my sister) But now I'm still waiting on this package being held hostage in Nebraska and this Texas girl is starting to lose her southern cool. I contacted customer service again and waited for an email back. Well, I got a phone call from Kirsten who was just as sweet as they come. Y'all. She was the most professional and understanding person I've ever dealt with in one of these scenarios. She gave me her personal number, contacted USPS herself and spoke with the director and opened an investigation to find out where this package was being held up. Above and beyond. She offered a refund, store credit, discounts. Anything to get this situation handled. I told her at this point, I'm committed to getting this blanket! Let's do this! I was ready to gather a posse to head up there and rescue my poor package. Low and behold, as soon as she opens the investigation, I get an update on tracking the next morning that suddenly my package time warped from Nebraska to Texas over night. Well, I'll be. My blanket was on my doorstep yesterday when I got home from work. And let me tell y'all, it is so much more beautiful than I imagined. The colors are deeper and more vibrant than the website pictures show. And so stinkin soft!! Looks like now I'm going to have to redecorate my bedroom to match this beauty. This is a wonderful company with amazing people selling gorgeous product. Even after the postal debacle I'll be back to buy another very soon. But I'm watching you, Omaha. Don't make me have to come up there and get after y'all. Thank you Kirsten! My guardian blanket angel.
Response from Beyond Borders CollectiveSep 2, 2020
Hi Bethany! Thank you for taking the time to share your experience with our customer service and products. We're happy to hear that you've had an amazing experience with us during the shipping delays and that Kirsten was able to help assist in getting the situation escalated and resolved with USPS! We're grateful for your trust and support, especially during that process, and we're thrilled to have you as our valued customer. We hope your new BBblanket will become the perfect accent piece to your bedroom and life! Stay safe and well :)