Beverly DiamondsReviews of beverlydiamonds.com

I initially purchased a wedding set on June 23, 2026. The following day, I contacted Beverly Diamonds to change the center emerald-cut stone from 4 carats to 5 carats. The company responded almost immediately, assured me the change was not a problem, and advised that I would simply pay the difference in price. The entire transaction took less than five minutes. The next day, I began experiencing buyer's remorse because I had always worn a halo-style ring and wasn't sure I would love the new design. I contacted the company to cancel my order, but I was told the ring was no longer eligible for return because changing the center stone made it a "custom" order. I respectfully disagreed, as selecting a different standard stone size did not seem like a custom alteration. Nevertheless, I decided to keep the order. I wore the ring set for the first time on July 19, the day after my wedding. Less than 24 hours later, the far-left stone on the wedding band fell out. Two days later, the center stone also fell out during normal daily wear. I was on my honeymoon in Hawaii and wasn't doing anything strenuous—simply enjoying my vacation. The ring had not been exposed to any unusual activity or abuse. Ironically, I had worn a much less expensive moissanite ring from Amazon for two years, including while playing pickleball, without ever losing a stone. Losing two stones from a bridal set costing more than $2,300 within days of wearing it was both shocking and incredibly disappointing. When I returned home, I emailed Beverly Diamonds on July 29 and also left two voicemails on Thursday and Friday in an effort to resolve the matter directly. I did not receive a response until after I posted this review. When the company did respond, I was surprised to be told that before they would assist me, I first needed to remove my negative review because management would not consider my case while the review remained posted. I was disappointed that resolving my concerns appeared to be contingent upon removing an honest review rather than addressing the issues with the ring itself. At that point, I lost confidence not only in the quality of the product but also in the customer service process. The combination of being told my order was "custom" because of a standard 4-carat to 5-carat stone-size change, having two stones fall out almost immediately after wearing the ring, and then being asked to remove my review before receiving assistance ultimately led me to walk away from the company altogether. This review reflects my personal experience from purchase through my interactions with customer service. I had hoped for a beautiful ring and a positive experience, especially for something as meaningful as my wedding set. Unfortunately, that was not my experience.

I ordered a ring and asked to cancel it with plenty of notice. First I was told they couldn’t because it had a sku number. Then I was told I could pick another item for the same amount. So if I could pick another item and didn’t even need to keep the ring why in the world couldn’t it be canceled. Then I never received it and they still charged me several weeks after the fact it was canceled. Awful I highly recommend to stay away from this company

They never shipped my rimg

Please do not order from these people. They are scammers. They do not stand behind “100% satisfaction guaranteed” as they claim they do!!! We are still waiting for them to complete our case. We want our money back so we can get another ring, announce our engagement, & set a date. They kept putting us off. Sent two used looking rings. The diamond fell out the first time I wore the ring to church. We were treated rudely, passed around to 5 different salesmen, now ignored. No one will answer us! They have blocked our numbers. When we call from a different number, they hang up or put us on hold and never come back! Please pray for these people. Please pray for those of us who have been scammed! God bless you all!

Due to this company's high business rating and the beautiful their website represents, I purchased a wedding set in November of 2018. I believed the company would be trustworthy and accurately represent the quality of the rings and grade of the stone. WRONG... I ordered a Baneberry 1.50 carat round solitaire diamond ring with Clarity: VS2 and Color: F, along with a matching wedding band - Order# 30085. As this was a large investment, I called Beverly Diamonds to speak directly to one of their representatives to ensure sure that my expectations were clearly stated and understood so any issues with the purchase could be avoided. I was told during the call that both the band and the ring could be engraved, and the manufacturer would contact me to find out what else I wanted and to verify my expectations for the ring. Needless to say, No call was ever received. I reached out a few times via the "online chat" and never really got an answer as to the status of my order in the manufacturing process. Then, the ring just showed up at my house. I knew there was no way it could be what I wanted as I never received a call. Upon opening the ring box I needed to merely glance at the ring to see the poor quality of the stone and the rings overall. I could instantly see a rough spot on the edge of the diamond, and that the girdle protrudes well beyond the prongs on one side. It has a dull cloudy appearance and what looks like bubbles filling the entire stone. It is like looking through bubble glass with etched lines. The ring has no luster or "fire" and is repulsively reminiscent of the gumball machine rings we threw away as kids. The quality is so distasteful I am nauseated every time I look at it. There are also several scratches on the ring, deep impressions that look like tool marks, as well as, what appears to be sloppy soldering. The wedding band is also scratched and of equally poor quality. The wedding band is nothing like the on-line picture, especially when placed under the engagement ring. They do not match at all, and I find it appalling that they could actually be considered a set. The picture of the set advertised shows a band width that matches one side of the "twist" or "vine," not the width of the entire engagement ring. They also appear to have different finishes. There is a deep channel inside the band, which makes it impossible for it to be engraved. The website does not represent a hollow band, but instead shows a full smooth band without sharp edges. The sharp edges of the groove make the band extremely uncomfortable to wear and it looks very cheap. The quality is something that I would expect from a big-box store, not a custom jeweler who boasts, "Everything at Beverly Diamonds is held to outstanding and exceptional standards. Our custom made jewelries are hand made and hand set by world class groups of experts. We never compromise quality and cost of products. Our aim is Excellence." I had the engagement ring assessed by two separate jewelers. One a Certified Gemologist graduate from AGS and the other certified from GIA. Both agree that the stone sold to me is a low end I2 - I3 diamond. A few of the words I heard were large feathers, cloud, crystals and twining wisp. There were also notes such as off center, out of round and faceting distortions. I was advised that a GIA report would be a waste due to the diamond being of such poor quality. The only reason to obtain such a report would be to establish, in writing, the gross misrepresentation of an I2 diamond being sold as a VS2, and to prove the report sent with the ring from the Diamond Institute of America is a flagrant exaggeration and a means to further perpetrate this fraud.

They aren't terrible but they are a crapshoot and that is dicey when buying an engagement ring. I ordered a ring that was a great price but looked like it came out of a quarter (25 cent) machine. The prongs were crooked, the ring was all sorts of oblong, and it was never finished or polished so it was very rough around the edges. The sad part of this story is that I paid $150 for overnight shipping because I was going to propose that Sunday (This was Friday) and was too embarrassed of the way the ring looked. They replaced the ring with a much better one but the moment I wanted to do it passed and it was spontaneous but important and she would have died over it. For that reason, I will never, ever, ever, ever buy from them again. They wouldn't refund the rushed shipping either. Losers!

Dear Friends: Information about Beverly Diamonds. I am filing a formal complaint against Beverly Diamonds. I purchased a wedding ring set consisting of an engagement ring and a wedding ring from Beverly Diamonds (BD) on 12/26/2015 for $3,475.31. BD advertised that the center diamond was graded as a .70 Carat, (F) Color, VS2 Clarity Enhanced diamond. I took the rings to three different jewelers to get quoits for resizing the rings and to have the jewelers evaluate the quality of the rings. All three jewelers said the rings were of poor quality with four of the small side-mounted diamonds set incorrectly. The four smaller, side diamonds had the sharp edges of the diamonds exposed and posed an injury risk to the wearer. The jewelers also noted the larger center diamond was of extremely poor quality and certainly not a VS2 Clarity Enhanced grade. It was suggested that I take the rings to a professional consultant for evaluation. I had a Gemological Institute of America (GIA) professional grade the “Clarity Enhanced” center diamond. The GIA consultant graded the center diamond as a .68 Carat, (G) Color, I2 Clarity Enhanced, Class 2 Cut diamond. The GIA consultant also noted that the exposed side diamonds posed a risk to the wearer and the exposed diamonds were unprotected from damage. The GIA professional agreed that the rings were of general poor quality and that to call an I2 Clarity Enhanced diamond a VS2 Clarity Enhanced diamond is not a matter of opinion. I have contacted BD many times asking to return the rings for a full refund. Beverly Diamonds has not complied with my request, but they have responded to my request with insults and sarcasm. I filed a complaint with the Better Business Bureau (BBB), case # 494742. BD has 33-other complaints filed with the BBB for similar business practices involving poor quality diamonds being claimed as much higher quality diamonds. The BBB also has a complaint filed against BD that is of different nature that I am not allowed to describe on this web-site. (see negative reviews on the BBB web-site written by A.M. on Sept. 6, 2015). Other consumer protection web-sites have dozens of complaints posted about Beverly Diamonds. If one does a Google search for "complaints against Beverly Diamonds", I think you will be amazed at the number of similar complaints from this tiny company of just 6-people (including the owners). I am available to provide any additional information and/or documentation needed.

Just Don't. Go to a real jewelry store where you actually get to HANDLE the rings yourself before making a few thousand dollars decision on one. NOT Beverly Diamonds. After perusing through their online collection of rings for a few indecisive days, I finally settled on one. Foolishly convinced by what I failed to realize at the time was only an ANIMATION video of the real thing; my common sense "blinded" by the magnificence of the animated GIF, I single handedly killed a pack of armadillos standing in the way between me and my clutch, happily pulled out my debit card and hit the purchase button. Oh yes, I was happy with my decision, happy like a fat kid with his cake about to take a bite......... Then mother snatched away the thigh builder! The ring I eventually received from them was AWFUL. It had craftsmanship equivalent to the skills of an amateur with tremors. My first impression was utter disappointment. I realized then to my own horror, the site is glorious at marketing perfect looking rings with heavenly videos that details the glitz and glamours of the diamond ring itself. Perfect "bait" for trapping beaver dum-dums like me. *SIGH* What you actually get is a terrible clone of what looks only SIMILAR to the video. I'd say my expectations and excitement level went from a 10 down to a tear. They have their own gemological lab that do the appraisals and it's "DLA" certification. You won't be able to find much information about DLA certs online because it isn't a reputable grading agency in the diamond trade, so it's a "doo-doo" shot in terms of what kind of quality diamond ring you will receive. All in all, you do not get what you pay for. You pay a lot for a amatuerish looking piece that could only look good if you squint real good.