Better Way HealthReviews of betterwayhealth.com

Response from Better Way HealthApr 23, 2020

Hello Mrs. Manuel, Thank you for reaching out for help. We were not aware that you hadn't received your order. We checked into the situation, and discovered that though the order was processed and shipped in a timely fashion, it was delayed due to the current pandemic and how it's affecting international shipments as a whole, and also in specific countries. I sent you an email with more information sharing what your country's Postal Service has shared on their website about the delays on their side. While that situation is completely out of our control, we have refunded your order. You will receive the order once the shipping challenges stabilize, and you may keep the order. If there's anything else we can help with, please let us know. You can call us at +001 678-560-1808, reply to our email, or email us at: [email protected]

Response from Better Way HealthMay 20, 2019

Hi Louise, Thanks for sharing your experience. I did some investigating to see what may have happened, and I couldn't find the phone calls in our log, about the situation. I tried calling you to learn more of what happened, so I can see how to help. I'm wondering if it was the Beta Glucan order you had this experience with, or maybe an order from another company? I hope you'll call me at 1-800-746-7640 so I can hear more about your experience, see if there are changes we need to make, and to see how I can help you. I hope to talk to you soon!

Response from Better Way HealthDec 12, 2018

Hi Dr. Ogden, I'm so sorry that you were unhappy with your experience! I can assure you we do our very best to make each and every customer happy. I checked our records and we responded to you as soon as we opened the day after you emailed in. I'm assuming you did not receive our response? Just to be sure, we sent you 3 separate emails from different company email addresses. We also tried calling, but the number(s) on file do not seem to be working. Your order was placed on November 26th at 5:58pm ET during our busiest time of the year and it was shipped promptly on the very same day. It is just now past 2 weeks, which is standard when the USPS shipping option is selected. The 5-7 business day delivery estimate is when DHL Express is purchased. We explain it this way in our videos and information provided on our website. USPS Priority Mail International is a great option, but tends to be much slower than DHL. Again, I apologize for the inconvenience that this has caused. If you give us a call at +001 678 5601808 we would be glad to assist further. Have a great day!

Response from Better Way HealthDec 14, 2018

Hi Joe! I'm sorry to hear you think it's a bunch of hype. We'd love to talk with you more, and help clear up anything that may have lead to that conclusion. We totally agree, that there is a lot of hype out there in the supplement industry....companies have great marketing strategies to sell inferior products. It's actually really sad. As a supplement company, Better Way Health has chosen to be an evidence based supplement company. We look to what the science and research shows about a product, and will only carry what that scientific evidence backs as being effective. We actually only carry 4 products because of our commitment to this standard. We chose to carry this specific beta glucan because it's backed by clinical studies and research that has been published in medical journals. The third party comparative studies, show that it's by far, the most effective product for raising the immune response. We were unable to reach you by phone or email, but hope you'll give us a call if you'd like to talk more, or if there's anything we can do to help. If you're unhappy with our product for any reason, we offer a hassle free return policy. Please let us know how we can best serve you Joe.