Since 1999, we have dedicated ourselves to providing evidence-based products and amazing customer service, which has led Better Way Health to become the #1 rated supplement company on Trustpilot in multiple categories.For us, it's not complicated. We want to offer products that actually work. Our product line is intentionally small and specific, with an emphasis on the immune system. We will not add a new product until we are comfortable offering it to our own family and team members. With that in mind, we are laser-focused on a product called Beta Glucan. Ours in particular is the purest form available and can increase immunity like nothing else. Our team is genuinely passionate about our evidence-based products and serving people with excellence, a combination that truly sets Better Way Health apart!Core ValuesExcellence Everywhere: We strive to do everything above and beyond to glorify God. This is reflected in the products we offer, how we treat each other, and how we treat our customers.Transparency: We want to serve each other and our customers with honesty and openness. When we are transparent with one another, authentic trust is built.Amazing Customer Experiences: When we do everything with Excellence and Transparency this creates a customer experience unlike any other.Core Focus Bettering the world with Beta Glucan.Company VerseI want you to desire the best gifts. So I will show you a much better way. [1 Corinthians 12:31 CEV]Try Our Products For YourselfUse the code below for 10% off your first purchase: TRUST10Beta Glucan 500Beta Glucan 100 PlusBeta Glucan 100Beta Glucan Replenishment CreamOur StoryWhat is Beta Glucan?
Better Way Health (betterwayhealth.com) has 3,134 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
betterwayhealth.com
Website
betterwayhealth.com
Category
Personal Care
Location
Kennesaw, Georgia
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Thank you for sharing your concern, Ravin. I'm sorry your family member experienced a rash. We've provided a full refund for you. We hope you will call us back and share more about your experience. While the product does not cause rashes, we may be able to provide some additional insights that may help you get to the bottom of the situation. We hope your family member is doing well, and we look forward to talking with you soon!
GE
Georgie
Nice people
Nice people work for this company that has very expensive products for people who are well off financially.
Response from Better Way HealthApr 4, 2022
Hey Georgie, thank you for taking the time to leave this review and thank you for the kind words about our team. We appreciate the honest feedback. As far as our products go, the price points are reflective of the amount of time and work that goes into studying, creating, and perfecting them. We appreciate you as a valued customer, and we would love to speak with you about trying to find the best deal possible!
KP
KP
Truly awful company to deal with
Awful company to deal with. I paid for delivery which was never attempted. The product was apparently shipped to a courier near to delivery address and for some reason I was supposed to collect from them, which is not how I understand the meaning of the term delivery. The shipment was then returned to Better Way who then unapologetically insisted I pay a further $65 to receive the $869 merchandise they failed to deliver, having been paid to do so. (All the while, the tracking system on the BW site said package was still scheduled for delivery, so I have no idea how I was to know it was my responsibility to collect it!). Blackmail comes to mind. Never again and I would warn prospective customers to beware. I am awaiting delivery now and will update if it arrives.
Response from Better Way HealthJan 18, 2021
Hello KP, We're really disappointed to see the review you left regarding your order. We always strive to go above and beyond for each and every customer. It is unfortunate that you did not notify us regarding your missing order until 8 weeks after it had shipped. It is possible we could have been able to help sooner. Just to confirm, we did ship your order promptly, and as discussed, it was held at your postal carrier for pickup after delivery was attempted, but never picked up and subsequently returned back to us. Obviously, with COVID-19, shipments are being delayed and although we have not received your order back yet, we did offer you a full refund once we receive it. The other option we offered, was to replace the entire 20-pack of Beta Glucan to you for free, just with the expedited shipping cost, to ensure it arrives in a more timely manner. We really worked hard to give you the best options to come to a resolution for you. Your replacement order is on its way at this time. Please check your email for updated tracking information. I am hopeful that you will be pleased with the supplements and understand that it is always our intention to provide you with the best service available. Please reach out if you have any further questions or comments.
MA
Maja
I never received my order
I never received my order, I don’t even know how long it’s been since I ordered it
Response from Better Way HealthJan 4, 2021
Hello Maja, we're so happy to hear from you! Your order from December 1st was returned to us for an insufficient address, on December 30th. We called you last week and left you a message about this. We've been waiting to hear back from you, so we can confirm where to send your order to, and so we can change your address in your Subscribe and Save account as well. Please give us a call back at 1-800-746-7640 to update this information, so we can get your order on it's way to you right away. We look forward to hearing from you soon!
XH
Xandra H.
My package arrived late in the mail…due to ripped box and your disregard for me or my money or health
Below, now in brackets, was my angry letter and I thank you for responding. I spent a lot of money and your products are purchased because I believe them to be quality. I was relieved to know the package was not held up, this relieved my anxiety over heat - which is known to kill and compromise “health products” etc. I was also glad to know your products are not heat sensitive, although I’m not certain in my mind as to how that could be esp with the vitamin D bit also the circumnan - I just don’t know how that could be and especially with the Beta Glucan I want to know that it’s as life enhancing as it is supposed to be when it arrives to me as it was when it leaves your business.
Although you are reassuring me, I’m not convinced but somewhat reassured regarding heat sensitivity.
Although it has to be something I need to let go of especially because life can be stressful during this difficult time of Covid and politics don’t help...I do care that I did not feel you cared about your product enough to package it carefully so when I received it and opened it’s a quality class act from the beginning to the end.
It was a flimsy box with one sheet of bubble wrap on the top. I can send you pictures of the box. It does still BOTHER me that I do not know how they were handled at the post office while exposed and in the open. Covid scares me. Toxins scare me, the PO is a public place where everything and everyone in the world can pass through...
I associated the lack of care in the packaging as lack of concern which made me immediately question the actual quality of your product. I don’t want to feel or think that way because I WANT AND NEED to believe in the healing qualities of your product(s), as my health therefore my life depends on that fact.
Following us my original comment, I think you for your response, I hope you address the care and quality of your shipping of your products so that it looks upon arrival the class act you state it is, and seems upon arrival it is worth it to pay the price for them.
Perfume, “Parfumerie”...or even a classy bar of soap, they wrap some of those things so they are special through every layer - I bought a picture once and the back was every bit as beautifully completed as the front because the artist cared about quality, it’s not that you have to spend a lot of extra money but if you do it does not matter if you have a good profit margin.
I’ve received shoes in the mail I wear on my feet packaged better than a health supplement I’m going to put in my mouth.
I sprayed each bottle with Lysol then rinsed off and wiped down each bottle, worried it could be compromised by toxins and heat. To know that the package was not held up does relieve anxiety about heat. It was all there, every bottle, the bottles were not opened or damaged. I will take your products believing in them with just a thought now and then that this should not happen - I feel like I’m buying gold when I purchase your products because I’m counting on them to work... don’t give anyone else an experience like this, if you can help it. That’s my advice and my experience. If you are the company that truly believes in this product because it truly is quality, I hope I end up believing because it helps heal me. Today, my legs are moving just a little better, and I have hope. I have added some anti inflammatory herbs and your curcumin product and I have hope in this combination, and I feel I have a renewed and revitalized interest and hope in my current health journey.
Health is vitality, vitality is the key to life.
Sincerely,
Judith Xandra
(My package arrived late in the mail having fallen apart at the post office and put back together with a whole lot of tape plus the delay in delivery while I wondered where the package was. I do not know how the package or supplements were treated while delayed at the post office - I don’t know if the bottles rolled around or exposed to heat since we are in the 90’s or were handled carelessly during this time of Covid. I am angry yes angry that I would spend SO MUCH OF MY MONEY on supplements that YOU should have cared enough to pack up safely with quality assurance going into the handling not dumped into some flimsy box without any proper attention or care done in the wrapping of thought of safe delivery).
Response from Better Way HealthNov 23, 2020
Xandra, we're so very sorry to hear of the experience you had. We would have no way of knowing there was a problem while the package was in transit, unless you told us. Thank for you reaching out. Please also know, that if you ever have an issue, and you let us know, we'll resolve it for you. We're not a company that will only hear you or help if there is a one star review. You'll be heard by us, and cared for, in any chat, email or phone call. We have a very high standard as a company, and will always take care of you. That being said, it looks like there was indeed a challenge with the carrier, where the package was damaged and needed to be repackaged. We're so sorry that happened. What I can tell from the tracking, is that the package was not delayed during the actual time in transit, the tracking info shows consistent movement, which means the package was not open and in just sitting somewhere in the heat, so that helps. Also, the Beta Glucan is not temperature sensitive, so all is well with that. I don't know if all of the original packing materials were included in the package once the Post Office re-packaged the damaged box. However, we'll be sure to reach out to our fulfillment center and pass on this feedback. I would like to talk to you more about your experience, and I have some ideas of ways we can bless you. I'll be calling you sometime after 9:00 in your time zone, to share my ideas, and see if you find them to be a satisfactory resolution to situation you experienced. Please know we're so sorry your order was damaged in transit. We appreciate you, and are thankful you're part of the family at Better Way Health.
NM
N M.
$900 order not received. No refund offered.
I did not receive my order and was told I could not be refunded. I am on benefits and spent over USD$900. I live in the UK and am recovering from a crainiotomy from a brain tumor. Highly disappointed. I do not trust this website!!!!
Response from Better Way HealthNov 20, 2020
Hello NM, I am so sorry that you have not received your order yet. It is completely understandable that you are anxious to get your supplements. Please be assured that we are looking into your order and of course will work with you to make sure everything is resolved to your satisfaction. Due to COVID19, our international orders have been dramatically delayed. We have worked to be completely transparent with our shipping options, and shipping delays are distinctly mentioned on our website. While we understand your frustration, we appreciate your patience as we wait for updates. You are important to us and we are hopeful you will receive your package soon.
SH
sean H.
have not received yet
You sent me an email to rate my experience.
What did you expect my reply would be if you looked at the tracking and at that time my package was still in California.
I do not give positive ratings for an experience i never experienced lol
Response from Better Way HealthNov 10, 2020
Sean, we're so sorry that you are disappointed you haven't received your order yet. Our website shares that international orders with standard shipping, are taking 2-3 weeks to be delivered. You shared this review 5 business days after your order had processed. It sounds like your expectation was that you would have the order within 3 business days, and that 5 days was considered to be past the deadline. With that expectation, it's understandable why you feel disappointed or frustrated. In the meantime, a 3-5 day time frame is not anything we as a company have shared as the normal shipping parameters (unless you specifically selected the UPS Worldwide Expedited shipping option). We're very transparent about this, and would not give indications that international orders will arrive that quickly. Also, please know that the country we shipped your order to, has shown a pattern of delays at Customs. While that is completely out of our control, and we hope you don't experience this, we do want you to know it's a possibility.
TH
Towanna H.
I received my order just now
I received my order just now, Sunday 12:45pm and it is Beta Glucan. The shipping details show it right as Bosmeric SR 120 caplets, however that is not what I received. Please let me know next steps. Shipment ID 26806201.
Response from Better Way HealthOct 19, 2020
Hello Towanna, thanks for reaching out for help. I'm so sorry that this was your first experience as a new customer with Better Way Health. It looks like there was an error at the fulfillment center and you were shipped the wrong product. We apologize for this. I'm also so thankful we were able to communicate today about this matter, as soon as we opened. As discussed, we've expedited a replacement order of your Bosmeric-SR. You may keep the Beta Glucan as our gift to you as well.
Going forward, please know that if you ever have a challenge, all you need to do is reach out to us and inform us, so we can take care of any situation that arises, any questions you have, etc. We have a high standard as a company, and walk in integrity. We will always take great care of you. You don't have to leave a 1 star review to be heard with us. Please know that we care, we're here, and we'll follow through. Please rest in confidence knowing you're in good hands with Better Way Health.
