Better Way HealthReviews of betterwayhealth.com

Response from Better Way HealthJan 21, 2022

Hello Connie. Thank you for sharing your feedback regarding your order. We were so sorry to hear that you were having issues checking out with PayPal on your very 1st order with Better Way Health. It is unclear what the exact issue was, but it is good to know you were able to finally check out with your credit card. After speaking with you on the phone, we want to confirm that we added some Reward Points to your account in appreciation of your understanding. If you ever need anything, please feel free to reach out. Our hours are Mon-Fri 9-5:30 ET. Welcome to Better Way Health, we look forward to serving you again soon!

Response from Better Way HealthNov 29, 2021

Thank you for your feedback Lynne, concerning the temporary page we created for the annual Black Friday Beta Glucan Sale. This page is not our normal website, and as you’ve observed is very much focused on our flagship product, the Beta Glucan. In the past, we’ve only offered the Beta Glucan on this sale, and this is what our customers are looking for each year in anticipation of the deals. Over the past few years, we’ve decided to add some of the other products to the sale to extend savings. Since most people are looking for the Beta Glucan, we have chosen to keep those deals at the top, with the key information needed for those who are new to the product. With that in mind, we still wanted to offer specials on the other products for those interested. We didn’t realize that this set up would make you feel obligated to read all of the other Beta Glucan information before being able to consider the Curcumin and Vitamin D3 products. We apologize for any inconvenience experienced in this process, and are grateful for your feedback. We will take this into consideration for the future Annual Black Friday Sales. Thanks for choosing Better Way Health, and have a wonderful week!

Response from Better Way HealthNov 12, 2021

We're so sorry that you have not yet received your order, Grace. We do our very best to process and ship each and every order in a timely manner. Our Standard Shipping option is a 2-3 week transit time. Remember, you can always upgrade to expedited delivery at check out for quicker delivery. Thanks for choosing Better Way Health and providing your honest feedback. We appreciate you and assure you that your Beta Glucan is on its way.

Response from Better Way HealthNov 3, 2021

Hello Karen, Thank you for sharing your honest feedback. We always love hearing from our customers. We are sorry to hear that you had a tough experience trying to navigate the website, it is good that you were able to call and get assistance from one of our ACES. (Amazing Customer Experience Specialists). We have just completeed updating our website so you should have a good experience on your next visit. Of course if you have any issues, please reach out. We are always here to help!

Response from Better Way HealthJul 26, 2021

It was great talking with you today on the phone. It looks like your order took the scenic route, but made it within the normal time frames for delivery. I'm glad we communicated today about your delivery as well, and that everything is back on track. Thank you for reaching out when you experience a challenge, so we could resolve the situation. Thank you for your patience, and allowing us the honor of serving you.

Response from Better Way HealthJun 28, 2021

Hello James. Thank you for taking the time to share your feedback, we always appreciate your honest opinion. I understand from our conversation today that you were having difficulty finding Bosmeric on our website. It was my pleasure to help you set up an order today, and while it is not listed with our other supplements on the website at the moment, it is still available for purchase. You can find it on the front page of the Better Way Health website if you scroll to the bottom and look under "products". I hope you enjoy the Bosmeric. Please reach out if you have any questions or concerns. It is always our pleasure to serve you.

Response from Better Way HealthFeb 19, 2021

Maria, we truly apologize that your order experienced a delay with the Post Office after it was shipped. It took longer to arrive, than it normally would have. We know that was frustrating, and are so sorry you had that experience. Normally, the process with USPS works very well, and allows us to keep our shipping costs down, so we can continue offering free shipping for our customers. We're so thankful you're happy with our company, and our customer service! Now that you've had some time to experience the product, we hope you're able to say great things about that too! We'd love to hear your feedback about the Bosmeric-SR, and are hoping you've had a 5 Star Experience with it!

Response from Better Way HealthSep 8, 2020

Hello Harry. Thank you for your honest feedback we appreciate hearing from you. I have attempted to research your account but cannot find an order under your name. I would love to talk with you to discuss your order. Every order receives tracking information via email after the order is placed. If you want to reach back out to us, I will be happy to verify we have the correct email for you so you don't miss out on your tracking. You may also call us and we are always happy to check on your package. I hope this information is helpful!