Better Way HealthReviews of betterwayhealth.com

Response from Better Way HealthFeb 6, 2024

Hello Eileen, Thank you for letting us know the wrong product was sent in your order. We do apologize for this! While human error can occur, we will always make situations right for our customers! We just need you to reach out and inform us of the challenge so we can resolve it for you! We've already reached out to you and sent your replacement order. We realize that sometimes the only way a company will resolve a situation is if a one-star review is left. Please know that with our company, that is not the case. If you ever have any sort of challenge in the future, we will always take great care of you. If you send us an email, call us, chat, or leave us a message, you will have our full attention, no matter what the topic is. We will answer any questions and bring full resolution for you every time. We have a goal of Excellence Everywhere and consider it an honor to serve you.

Response from Better Way HealthJan 11, 2024

Hey Stephanie. Thanks for sharing your experience and feedback from using our Beta Glucan Replenishment Cream. I just left you a voice message. I want to chat with you regarding the dryness and flakiness you experienced on your arm. This can be a common experience if you use too much. We try to remind people to use the tiniest amount to get the best effect. Many factors play into having the feeling Beta Glucan Replenishment Cream is causing the skin to feel dry. For example, the moisture that hyaluronic acid attracts comes from our external environment. It pulls moisture from the air and draws it into the skin to provide the hydration it needs. The downside to this is that when humidity levels are low (meaning there is a lack of moisture in the air), no matter what your skin type is, it can quickly become very dry and dehydrated under these circumstances. Our cream also may provide mild exfoliation since we included glycolic acid and other fruit extracts. This may be disguised as "dryness" but ultimately this helps renew and replenish the skin over time. Some User Tips: Wash your face/ body parts without alcohol-containing cleansers. These cleansers can be harsh on the skin and can increase dryness. After washing, gently pat your skin dry. Keep application simple. Resist layering on too many products and do not over-apply Beta Glucan Replenishment Cream. More is not better. for example, one tap of the finger is sufficient for the whole cheek area. Hydrate yourself by drinking plenty of water. It is vital to drink plenty of water daily for many different health reasons, but this is especially true when it comes to hydrating the skin for those in dry climates. Please look for a full refund back to your card. This is part of our 60-day money-back guarantee. However, I want to encourage you to try some of those suggestions and see if you have a better experience. I would love to hear back from you. Thanks for choosing Better Way Health!

Response from Better Way HealthDec 1, 2023

Hi Brian. It is nice to put a name to your inquiry. I am assuming you did not receive my response to your original text. Our products are intensely tested at all layers of the process and ultimately the results are published in major studies showing safety and efficacy. I was not sure which product you were inquiring about, so I sent you this response "Thank you for your interest in our products. We are an evidence-based company and everything we offer has been tested and verified by 3rd party research. I assume you may be asking about Beta Glucan, and you can find some of the 200,000 published studies from Harvard University, the University of Louisville, Mayo Clinic, and Tulane University on our website, but also check out https://pubmed.ncbi.nlm.nih.gov/." If you have specific questions regarding a specific product please feel free to reach back out. Because we carry several products, and there are multiple layers of testing, I would need to have more information to respond to your question. I think a phone conversation or email may work better than a text. We are always happy to help!

Response from Better Way HealthJun 24, 2023

Hi Eric, thanks for leaving your feedback. I'm not quite sure what you are referencing here, but it looks like the only time our team attempted connecting with you was to follow up on a missed call we received. We would love to learn more about what you feel was invasive so we can improve. Our goal is to simply serve our customers and provide the best possible experience. God bless!

Response from Better Way HealthJun 23, 2023

Thank you so much for leaving your feedback. I am terribly sorry you received numerous review requests, which are automated, some of which were unfortunately sent in error. This is a technical issue we are currently addressing. If you receive any of these automated emails in the meantime, you can disregard them or delete them. We never mean to bother our customers with phone calls either, however, this is a standard practice for us to check in on our new customers. Our goal is to reach out for feedback, offer assistance, and answer questions. We are so sorry to have left a bad impression on you and we can assure you it was not our intention for you to feel bothered or harassed. Please accept our apologies and feel free to reach out if you have any additional questions at 1-800-746-7640 or [email protected].

Response from Better Way HealthJun 6, 2023

Hello Donna. I am glad I had the chance to talk with you today regarding your order so I could confirm you were not charged twice. Unfortunately, we cannot control the US vs Canadian currency or the extra taxes added to your order. I know it is frustrating and it really adds up! Hopefully, some of the suggestions I mentioned will help. Subscribe and Save will save you a lot of money on the supplements, and if you can combine your orders to ship every 3 months you will save on shipping, too. Whenever you are ready to reorder, please call us first and we will look for the best savings for you! We will do whatever we can to help you get the best immune supplements available.

Response from Better Way HealthMay 19, 2023

Hello Steve. We are very sorry to see your 1-star review. Looking through your recent chat interaction with Michelle, we can tell that she did indeed respond to and thoroughly answer your question regarding if our products are manufactured in GMP facilities, which they are. We cannot find an active account for you and we do not have a phone number listed to call you, but we encourage you to call or email if you have further questions. It is always our pleasure to help and we would love to earn your business!

Response from Better Way HealthMay 8, 2023

Thank you for your feedback, Rocco. We don't want you to use a product you don't love, and we were happy to stand by our 60-day money-back guarantee for you! In reference to your concern about magnesium stearate, there is a significant difference between ingredients and trace excipients. It is not a main ingredient or filler, and it does not cut down the absorption of our product. What you're sharing is misinformation about our product, ingredient, and what it does. It is a trace excipient which means the product comes into contact with this in the creation of the caplet. This is not the same as being a main ingredient. While companies are not required to list trace excipients on the label, we do so in order to keep full transparency with our customers. Our product is safe and has quality-sourced effective ingredients. Our FAQs will answer your questions about magnesium stearate and excipient ingredients in greater detail. I hope these links bring understanding to the amounts, sources, purpose, and safety of the ingredients used. https://www.betterwayhealth.com/faq/bosmeric-sr?ingredients-10=1 https://www.betterwayhealth.com/faq/bosmeric-sr?ingredients-11=1 https://www.betterwayhealth.com/faq/bosmeric-sr#ingredients-6 https://www.betterwayhealth.com/faq/bosmeric-sr#ingredients-7 Hopefully, this information helps bring clarity and understanding to the matter. If you have any other questions, we'd love to talk with you. Our phone number is 1-800-746-7640. Have a wonderful day!