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They were so kind to Dakota
They were so kind to Dakota. They made it as easy on her as possible. I’ll definitely use them again.

BetterVet operates on the principle that pet healthcare should be convenient, comprehensive, and compassionate. By offering mobile veterinary services, BetterVet eliminates the need for stressful trips to the veterinary clinic, making it easier for pets to receive the care they need in the comfort of their own home. Services offered by BetterVet typically include:Wellness Exams: Routine check-ups to assess the overall health of pets and to detect any potential health issues early.Vaccinations: Essential immunizations to protect pets from various diseases.Sick Visits: Consultations and treatments for pets experiencing illness or discomfort.Chronic Disease Management: Ongoing care for pets with chronic conditions such as diabetes, arthritis, or heart disease.End-of-Life Care: Compassionate euthanasia services in the privacy and comfort of the pet's home, allowing for a peaceful farewell.Diagnostic Services: Including blood work, urinalysis, and fecal tests, often with on-the-spot results due to mobile laboratory capabilities.Pharmacy and Prescription Services: Direct delivery of medications, making it convenient for pet owners to receive what their pets need promptly.Technology IntegrationBetterVet leverages technology to enhance its services and customer experience. This includes:Mobile App and Online Booking: An easy-to-use platform for scheduling appointments, accessing pet health records, and communicating with the veterinary team.Telehealth Services: Virtual consultations for pet owners seeking advice or follow-up care without the need for an in-person visit.Geographic ReachBetterVet started with a focus on serving specific areas but has been expanding its reach to cover more regions. The goal is to provide accessible mobile veterinary care to pet owners in various cities and towns, offering a convenient alternative to traditional veterinary clinics.The TeamBetterVet's team consists of licensed veterinarians and veterinary technicians who are passionate about ani
BetterVet (bettervet.com) has 221 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Excellent

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221 approved reviews, newest moderated first
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They were so kind to Dakota. They made it as easy on her as possible. I’ll definitely use them again.
Julia C.
We love better vet. My dog is eternally traumatized by clinic experiences and this is a life changer for us. The visit was virtually stress free, the vet crew only did what needed to be done without jacking up the fees like they do in most clinics. They were super gentle and kind to my dog, she even did the zoomies after they left. Never switching to a traditional vet again.
Laura M.
Everything was perfect. I was nervous about my cat being seen by vets because he is a rescue from the streets and he can be aggressive and has anxiety. They were so kind and held him in such a perfect way they only his head was accessible. He growled the entire visit but he let the vet check him out and listen to his heart and lungs and even was ok for the shot he eventually needed. I was very happy with how good he was and how professional the vets were. Having a home visit allowed me not to have to push him into a cat carrier which would have been traumatic for him, being in a clinic with all the other animals and smells would have also been traumatic for him. He could run off into his own space when the visit was over and it lessened how much he had to go through. I will absolutely use this service again, not just for the convenience but for the peace of mind it had for my cat and me.
Stephanie
The BetterVet team that came for my cat's annual wellness appointment was excellent! They took the time to get to know my cat before rushing in to the exam and vaccines which was really important for a not stressful experience for my cat. I would highly recommend them!
diane B.
Dr. Hefner and his tech were kind, knowledgeable and patient, our cat was treated very well. I will use them in the future.
John T.
I, unfortunately, cannot recommend Better Vet. I was not informed that the provider would be unable to prescribe anything for a virtual visit, which we just needed antibiotics. The provider was so rude, unhelpful, condescending, and tried to force onto me the “Better Vet Products”, as that seems to be the whole plan. The miscommunication was one thing, but the providers agfeessive & spicy demeanor & behaviors is what pushed me over the edge. I contacted the customer service line & the individual who answered the phone was clueless & help less. She was like a dispatcher & xouldnt do anything nor could she direct me to someone who could. Just a very badly ran & mismanaged quick attempt at a cash grab. Go to a real vet for the same price & receive actual care, you’ve been warned. Good luck all!
Response from BetterVetAug 20, 2024
Dear John, We sincerely apologize for the negative experience you had with our services. Your feedback is important to us and we are always working towards finding a solution to make things right. Our team of doctors is dedicated to providing the highest quality care for your beloved pet. However, please note that we are only able to dispense medications for pets that we have previously seen. Our telehealth visits are designed to offer guidance and recommendations for your pet's well-being. For established patients that we have seen within the past year, we do offer telemedicine visits. We regret any confusion or miscommunication that may have occurred during your interaction with us. In order to further investigate and resolve this matter, we kindly request that you contact us at 888-788-1165 or email us at [email protected]. Your account information was not accessible, and we would appreciate the opportunity to gather more details from you. Thank you for your patience and for choosing BetterVet. We value your business and look forward to resolving this issue for you. Best regards, The BetterVet team
Cat
Great experience. Both vets were friendly and knowledgeable. They arrived during the window I was given. Earlier than I thought it would be. I was able to get the pills and the drops from them as well. Not having to put my cat in the car and take him to a strange place he doesn’t know is also a huge benefit. 10/10 would recommend
Susan
The vet who attended was VERY thorough and informative. She was very professional and friendly. Overall, a very good choice for a vet visit. I don't agree with having to order my pet's medication through Chewy. They have not yet shipped the order and it may still take an additional 3 days or more to get here.