BetterTan SwimReviews of bettertanswim.com

Response from BetterTan SwimFeb 11, 2026

Hi Betsy, we’re really sorry to read this and that you’re feeling so disappointed. Some of our swimwear — especially our tan-through styles — is designed with specialty fabric that can appear more sheer off the body, but it’s created to be worn as intended. That said, you should always feel confident and supported in your purchase. We’d truly like the opportunity to review what happened with your order and the refund or exchange request. Please email us at [email protected] with your order number (or send us a direct message), and we’ll personally look into this for you. We appreciate you bringing this to our attention and hope we can make this right. — BetterTan Team

Response from BetterTan SwimFeb 11, 2026

Hi Alexia, we’re truly sorry to hear how upset you are — that’s never the experience we want anyone to have. We’d like to clarify that our tan-through styles are designed with specialty fabric that allows sunlight to pass through to help reduce tan lines. Because of this technology, the fabric can appear more sheer in certain lighting conditions, especially when held up or photographed in direct sunlight. When worn as intended, the coverage is designed to provide support while still offering that benefit. That said, if you felt the product was faulty or not as described, we absolutely want to review this properly. We do not refuse refunds for defective items, including sale items, when there is a genuine quality issue. Please email us directly at [email protected] with your order number so we can personally reassess your case and work toward a fair resolution. We appreciate you raising this and the opportunity to look into it further. — BetterTan Team

Response from BetterTan SwimFeb 11, 2026

Hi Melanie, we’re really sorry to hear this — especially knowing it was for your vacation. We completely understand how frustrating that must feel. Once an order leaves our warehouse, tracking updates are handled by the shipping carrier, and delays can sometimes happen outside of our control. That said, you should never feel left in the dark about where your package is. Please email us at [email protected] with your order number so we can personally look into the tracking details and see what solutions may be available to you. We truly appreciate you bringing this to our attention and hope we can assist you further. — BetterTan Team

Response from BetterTan SwimFeb 11, 2026

Hi Rose, we’re really sorry to hear this and appreciate you taking the time to share your experience. Fit can vary depending on the specific style and fabric, and it’s never our intention for a piece to feel restrictive or poorly constructed. We also want to address the email issue you mentioned — a “delivery status failure” is absolutely not something you should be receiving when trying to contact us. Please email us directly at [email protected] with your order number so we can properly review your case and assist you. If you continue to have trouble emailing, you’re welcome to send us a direct message through our website or social channels as well. We’d genuinely like the opportunity to make this right. — BetterTan Team

Response from BetterTan SwimFeb 11, 2026

Hi Erin, we’re sorry to hear you’re still feeling frustrated about your experience. Our tan-through fabric is designed to allow sunlight to pass through the material to help reduce tan lines, but results can vary depending on factors like time in the sun, skin type, positioning, and sunscreen use. It is not designed to create a completely even tan in every situation, and we always aim to be transparent about how the fabric works. We requested order verification previously so we could properly review your case and ensure we were looking at the correct purchase. We’re more than happy to take another look and revisit this with you. Please email us at [email protected] referencing your order number so we can review everything thoroughly. We appreciate the opportunity to address your concerns. — BetterTan Team

Response from BetterTan SwimFeb 11, 2026

Hi Stephanie, thank you for sharing your experience with us. We are genuinely sorry to hear that our 'tan through' bikini didn’t meet your expectations during your kayaking trips. Our fabric is designed to allow a portion of UV rays to pass through to help minimize tan lines, but results can vary based on skin type, UV intensity, and activities. Because kayaking involves constant movement and varying angles of sun exposure, achieving a seamless tan can be more challenging than during stationary sunbathing. We take claims regarding our product performance very seriously and would like to look into your previous refund request and the specific details of your experience. Please reach out to us again at [email protected] so we can prioritize a resolution for you. Best, Team BetterTan

Response from BetterTan SwimFeb 11, 2026

Hi Ella, thank you for your feedback. We are truly sorry to hear that the sizing didn't align with our guide and that you found the fabric uncomfortable. Our tan-through material is unique, but it should never be itchy. We’d love to help you find a size and style that feels great. Please reach out to us at [email protected] so we can make this right for you. Best, Team BetterTan

Response from BetterTan SwimFeb 11, 2026

Hi Angel, we are very concerned to hear that you haven't received your items. We certainly want to make sure your order reaches you or that you are fully refunded if there was a delivery failure. Please contact us immediately at [email protected] with your order number so we can track this down and resolve it right away. Best, Team BetterTan