BetterTan SwimReviews of bettertanswim.com

Response from BetterTan SwimJun 17, 2026

Hi Stephani, thank you for the honest feedback and we're truly sorry the suit didn't meet your expectations on fit or quality — that's not the standard we hold ourselves to. Our return policy isn't meant to feel like a bait and switch, and we'd genuinely like to make this right. Please email us at [email protected] with your order number and we'll personally look into a resolution for you.

Response from BetterTan SwimJun 17, 2026

Hi Laura, we're so sorry your order hasn't arrived and that our support didn't get you a real answer — that's frustrating and you deserve a human, not a bot. Please email [email protected] with your order number and we'll track the parcel and sort out a replacement or refund right away.

Response from BetterTan SwimJun 17, 2026

Hi, thank you for taking the time to share this. We're sorry about the wait and the confusion over our returns policy — you should receive the full resolution our site promises, so we'd like to review your case directly. Please email [email protected] with your order number; we want to make sure you're treated fairly on the refund, the shipping, and the see-through concern.

Response from BetterTan SwimJun 17, 2026

Hi Brigitte, we're sorry the sizing missed the mark and that returning felt impossible — that's not the experience we want anyone to have, and our policies should never feel hidden. We'd genuinely like to help. Please send your order number to [email protected] and we'll personally walk through a return or exchange with you, and pass your sizing feedback to our product team.

Response from BetterTan SwimJun 17, 2026

Hi, thank you for the feedback and we're sorry the quality and returns experience let you down. We understand the frustration around the bundle/free-item return rule. Please reach out at [email protected] with your order number so we can look at your options and make this right.

Response from BetterTan SwimJun 17, 2026

Hi, we're sorry you feel this way — these reviews are all from real customers, and yours matters to us too. We'd genuinely like the chance to fix the see-through and returns issues you've raised. Please email [email protected] with your order number and we'll respond to you personally.

Response from BetterTan SwimJun 17, 2026

Hi Ashley, we're sorry the one piece didn't fit well and arrived with a defect — that should never happen, and a defective item is always covered. Please email [email protected] with your order number and a quick photo, and we'll arrange a replacement or refund straight away.

Response from BetterTan SwimJun 17, 2026

Hi Nicole, we're sorry the tan-through performance didn't match what you expected. Results can vary with fabric tension and fit, and we'd love to help you get the most from it (or sort a return if you'd prefer). Please email [email protected] with your order number so we can help directly.