Katie
Extremely misleading return policy
Extremely misleading return policy. Their refund is not a full refund (only 50% offered despite being new, no tags removed, unworn) or they make you get store credit. This is despite their swimsuits being low quality and extremely small, cheap feeling material. Do not buy from this company.
Response from BetterTan SwimMar 27, 2024
Hi Katie, I'm sincerely sorry to hear about the confusion and dissatisfaction with our return policy and the quality of our products. It's certainly not the experience we want our customers to have. Regarding the 50% offer, please accept my apologies for any misunderstanding. The offer was intended to provide an alternative solution to returning the item, aiming to save you the hassle of shipping it back. However, I understand your frustration if this was not made clear or if it did not meet your expectations. Please note that you can proceed with the return process if you wish to and the return instructions will be provided to you. Please do not hesitate to reach out if you have questions. Best, Customer Support