BetterTan SwimReviews of bettertanswim.com

If I could give this less than one star, I would. Their carrier Fed ex did not follow delivery instruction and because of that, someone stole it. When I contacted customer service they said to take it up with Fed ex! I spent $190 and no suit. If it was $30 then whatever but the any other good reputable company would send a replacement and take it up with Fed ex themselves since they chose them to deliver to their paying customers. Beware if this company. They have bad reviews other places too.

The tan-through suit is a strange material that does not have any give to it along the seams. Therefore the sizing/fit is quite odd. I didn't realize they are based overseas, and I’m still trying to return my order from 3 months ago. They said they would print a return label for 20$ and refund the rest, but the label they recently sent me had errors on it so now it’s back to the drawing board with customer service. I’d be surprised if I’ll ever see my $100 again. Super frustrating experience, shop elsewhere.

This is the worst company I’ve ever ordered from. I placed an order on June 31st for a suit that costs almost $100. On the website it says it takes around a week to ship. I receive nothing - so July 21 I email asking about my order. No response so I email again. Finally someone gets back to me in early August - “your item was preorder.” Nowhere on the listing did it say preorder, I check again and the listing is still up with no preorder. I mention that I’d like to either switch to a color that is available or cancel on August 4. Four days later they respond saying my order is processing so it cannot be swapped. It’s been over a month and there is still no tracking number on the 8th . So I reply immediately saying I’d like to cancel the order for a full refund as now there’s no use for a bikini as the summer is almost over. I also mention that I do not want the suit they haven’t sent me, as I know they charge you to send it back, and I’m not giving them another dime. I hear nothing back. Conveniently yesterday the 11 of August, I get a tracking number (but the order still hasn’t been picked up), then today I got an email saying that because the order is “shipped” I cannot cancel but I can return it if the order is not something I want. Very convenient timing. Guaranteed this order arrives in September (three months late), when it’s useless to me, and if I try to return it, I’ll be told I have to pay. Better Tan, if you’re reading this please know I’m submitting all of my info to the Better Business Bureau because you are such a scam of a website. I highly suggest no one order from them, ever. Their suits cost so much and yet they can’t seem to ship them on time or communicate accordingly with anyone.

Don’t buy from the company! If you do good luck trying to return the product. They pretty much do not let you return anything. Had sent an email stating I wanted to return a set and was told it was going to be way more costly to return than it was to buy. When I asked what are the charges in detail, I have been ghosted. So now I have a set I’ll never wear in my closet and honestly I’ll probably just trash because no one should wear it!

Do not buy anything from this company! The material is completely see through. When I asked to return, I was offered a 50% refund instead of returning to “avoid the hassle of returning the item”. When I asked for a return label, I got no response. They have no number or address listed online and only an email address. I filed a complaint with my credit card company, which were unable to do anything. I further filed with the better business bureau in hopes this does not happen to anyone else. I never got a resolution as they refused to answer the better business bureau and my credit card said technically I made the purchase and they could not force them to send me a label. Their products are a complete waste of money. Do not buy!!

The cut of the one piece I have received is very different than on the picture. Not really good quality either. When I texted several times for a return, no answer. Buy it cheaper somewhere else

Worst company ever. As a woman of color and curvy woman I attempted to let them know the swimsuit was too see through, they refused to accept a return and offered a 50% refund. I accepted as my hands were tied they stopped responding completely so it was a trick essentially. Terrible quality swimsuit as well. Some cheap mesh. Don’t buy

Super bad customer service! The size is off - very small. I wanted to exchange it to a bigger size, but they would just stop responding, when I asked for a return label.