BettermentReviews of betterment.com

Betterment no longer offers meaningful phone support, and accessing your money can take an unreasonably long time. When I attempted to transfer funds from my Betterment Savings account, I was shocked to learn it would take 5–7 business days. This delay was incredibly frustrating, especially since I urgently needed the funds. Even worse, Betterment doesn’t allow wire transfers out of savings accounts, making it nearly impossible to access your cash quickly — a basic service you’d expect from any financial institution. When I called for help, I could only reach someone who couldn't assist directly and simply said someone would follow up by email (not even a phone call). In a time-sensitive situation, that level of support is unacceptable. If you're considering where to invest or keep your savings, I strongly recommend looking elsewhere.

As a plan sponsor and employer, we are extremely frustrated with Betterment’s lack of support. When issues arise, there is no phone number to call—only a support email. Despite multiple follow-ups over the past six days, we have yet to receive a single response. Meanwhile, approximately $7,600 is unaccounted for and has not transferred from ADP to Betterment. We are still waiting for a resolution. Ticket #3475255

Awful "bank." I created an account and funded it with almost $100,000. Then they took FOREVER to verify anything (though they had no problem immediately accepting my funds) so the money was just stuck... the support people were nice but inept (for weeks the only thing they could accomplish was telling me I should "wait until tomorrow").

I have a cash reserve (savings account) and checking account with Betterment. I keep a small balance there, but I prefer to bank elsewhere. The Betterment web site has bugs. Customer Service is almost non-existent at Betterment. Sure they answer the phone but that's it. The aspect which is impressive (not in a good way) is how little the support personnel know. It appears that the support people are totally untrained. They are unable and unwilling to solve any problem. And Betterment does not have any technical support people. For the parts of their web site which do not function properly, they will not connect you to a supervisor or a tech support person (because those categories of people do not work at Betterment). Do not look to Betterment for financial advice or robo advice. I would not rely on Betterment for advice - even if they paid me. In all aspects of their business, they have no idea what they are doing. I award a rare zero star Trust Pilot opinion to this business. Run (don't walk) away and find another firm for advice. Pay attention to the other one-star Trust Pilot reviews of Betterment. Ignore any review with more than one star because they could not possibly be genuine. I am certain that the positive TrustPilot reviews of Betterment at Trust Pilot are planted by employees, I do not see how it is possible for anyone to have a positive experience at Betterment. Frankly, the management of Betterment should invest their time fixing their numerous internal problems instead of planting fake Trustpilot reviews. Expect Betterment to go out of business & transfer what remains to some other company - so why waste your time? Honestly, the executives at Betterment are totally clueless. The goal of this firm is (or should be) attracting clients who might be candidates for working with their network of advisors. However, when new customers first approach Betterment, they experience nothing but indifference. Betterment personnel do not hesitate to let new customers know that nobody at Betterment cares. How could Betterment even hope to convert new customers into long term clients for advisor services? I do not work for another advisor firm. This review is a result of my experience as a customer of Betterment. P.S.: Every month, Betterment sends me an email reminding me to do more business with them. I do not read those messages, I delete them immediately. P.P.S.: This post-script is being written a few months later (after what is written above). I am happy to say that the $$ balances in my Betterment High Yield Savings account and my Betterment checking account - both now $0 (zero). So, yes, I do have one thing positive to say re Betterment => it feels so good to say goodbye forever to Betterment.

Their customer service is horrible. I can’t move my money out of their accounts and they refuse to respond. Their phone support says they will look into it but I never get a call back or follow up. It’s been weeks

Been using Betterment for years, love it! Super easy to manage finances and great APY rates on cash reserves. Easy investing and checking account works well too. Awesome!

I had a terrible experience with Betterment. I deposited $84,000 into an interest-earning account, and on November 18th, I requested to withdraw $15,000. However, the funds were frozen because Betterment required additional verification, which I promptly provided. Despite this, the $15,000 has not been returned to my account, isn’t earning interest, and isn’t in any of my accounts. Customer service has been abysmal—calls go unanswered, emails face massive delays, and no one provides meaningful assistance. I’ve even requested to close my account and withdraw all my funds, but Betterment has made it impossible. I’ve tried repeatedly to resolve this issue, but their customer service is unresponsive and ineffective. Calls are not returned, email responses are slow, and no one seems able or willing to help. I’ve since requested to withdraw all my money and close the account, but Betterment has made even that impossible. This has been an incredibly frustrating and stressful experience. I just want my money back, but after this ordeal, I cannot recommend Betterment to anyone. Avoid at all cost

Overall this bank is horrible. I gave the 2nd star because there were a few good things. I am firing this bank and moving to another.