BetterlivingstoreReviews of betterlivingstore.com

I ordered tow bathroom vanity lights. I received a confirmation for the order. It had been a while without receiving my order, so I made a phone call. I spoke with Beth she indicated they were on back order ( would have been nice to be notified rather then having to make a phone call). Beth states that she would over night the lights. Did not receive them over night as promised . When I did receive my order one of the glass fixtures was broken. Made another phone call. Again spoke with Beth she said she would over night the broken piece . Did not receive it over night. Finally got my replacement . Probably would not do business again with this company.

I have made two purchases from the Betterlivingstore web site, the site is very easy to use. Prices were very reasonable. Service from customer service was outstanding. I never write reviews but I was treated so well I made time. Thank you for your service

The product arrived in good shape. The postage was high. There should be a more economical way to send it. The product was also just as described.

I actually had to call after 11 days and ask where my order was. They don't have access to your information, your order, or your invoice...they need to call the 'business office' -- they could not answer the question -- I now have to wait to hear back from them, about 'a business day or two'. Tracking your order 'is not something customer service does'. I have never, ever experienced an online customer service department that doesn't know what happens to orders once they are submitted. Once I get my call back, and see that the order is shipped successfully, I will conclude my business relationship with this company for good.

Melanie was our representative. She understood what we were looking for, and gave us her ideas and information on the product, which helped us make the choices and final decision easy.

My husband and I underwent an extensive home remodeling project. It required many weeks and many professionals. I visited the Better Living Store in Joplin MO on many occasions. I had no idea they carried so many quality products and had such a varied inventory. I worked extensively with their representative Melanie. She is fantastic! !! She helped me choose and special-order unusually large and intricate light fixtures. Everything arrived in perfect condition, exactly as she had assured, and precisely on time. (She even provided a little solace and a listening ear for my harried situation! )

The staff was very helpful with our purchases and spent time making sure we had everything needed.

I think this review requires too much effort for the one satisfactory special order.