BetterlivingstoreReviews of betterlivingstore.com

I ordered 10 sets of hangers on 8/24. Site indicates products will be shipped in 3 to 5 days. Finally, over a week later, I sent an email for the status of my order. I received a call back to say my order was out of stock and if I had a number 2 choice. No. So I sent an email last Thursday morning to request the order be cancelled and a refund issued. It's Tuesday morning and I don't have a response or refund yet. AND, the item is still available for order on the website.

I actually had to call after 11 days and ask where my order was. They don't have access to your information, your order, or your invoice...they need to call the 'business office' -- they could not answer the question -- I now have to wait to hear back from them, about 'a business day or two'. Tracking your order 'is not something customer service does'. I have never, ever experienced an online customer service department that doesn't know what happens to orders once they are submitted. Once I get my call back, and see that the order is shipped successfully, I will conclude my business relationship with this company for good.