Maxine
The first agent that took my call…
The first agent that took my call started the lending process and then just disappeared. I thought I had used a fraudulent company! I called the customer service number and got Lindsay. She took our file over and started to get everything back on track. The only reason I didn’t give 5 stars was because the process took too long and right when I thought we were going to sign, there was a change and we were told we were going to have to do a first and second on our house. Lindsay saved the day again and she was able to get our refinance back to the original agreement. Lindsay was always available and although things got rocky at the end, she stayed in touch and followed through on her commitments.
Response from Better Lending LLC. NMLS 2085351Feb 9, 2021
Hello Maxine. We are sorry to hear about the bumps in the road on your way to refinancing. But we are certainly happy Lindsay was able to guide you throught the process. Thank you very much for taking the time to leave this feedback.