Better2KnowBetter2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 608 reviews with 5 stars · Clear filters
Pauline
I have used the service twice this year as I have to fly to my job and have needed the covid certification. Their customer service approach is excellent. They are very attentive and responsive to your questions. I am impressed.
Response from Better2KnowNov 19, 2020
Dear Pauline, Thank you for taking the time to leave a review for us. We were pleased to help you (twice!) and hope you have a safe flight.
Lorraine U.
Fantastic service, I used the 24hr priority option and the whole process was very well organized & efficient. Communication from Louise was great, I'm very impressed.
Response from Better2KnowNov 19, 2020
Thank you Lorriane, we were pleased to help you.
jessica P.
The service was excellent. All of my queries were answered promptly and the results were delivered on time. Thank you to Louise who took the time to answer all of my questions.
Response from Better2KnowNov 18, 2020
Thank you for taking the time to review us Jessica.
Annie A.
Very very grateful and big thank you to all staff at Better2Know, super efficient and unbelievably friendly! I had to get test done to enable me to fly back to China, and preflight test window has reduced from 72hrs to 48hrs, and the complicated thing is the embassy is constantly changing requirements for test reports, and rules are very strict. However, thank to Better2Know, they are there 24/7 for me and patiently dealt with all my enquiries. They have done a brilliant job !! Thank you all once again!
Response from Better2KnowNov 16, 2020
Thank you for taking the time to review us Annie. We hope you have a safe trip to China
Niyi Z.
I ordered a covid test for travellers for my wife and I. The kits came in right on time and the test result received as promised. Louise is a fantastic asset to this company with her excellent customer service attitude. Well done to your team
Response from Better2KnowNov 15, 2020
Thank you Niyi for leaving us a rewiew. We hope you and your wife stay safe.
Tim
I ordered a 24hr covid test and it was exactly that. The kit was with me the following day and results less than 24hrs later. Very happy with the service. Thank you
Response from Better2KnowNov 15, 2020
Thank you for taking the time to leave us a review Tim. We were delighted to be able to help you to get tested.
Tommy R.
Whilst ordering for the first time from Better2know the customer service from Louise Wright was outstanding. Each step of the way very informative and helpful. After using different companies for covid test kits this is definitely the best to use by far. Thanks Louise for all your help
Response from Better2KnowNov 14, 2020
Thank you Tommy, we were pleased to be able to help you.
Diane L.
After I mixed up my Covid tests - I ended up with the wrong one completed to Fly abroad for work. With less than 48 hours to my flight time, the Manageress stopped my panic and stated she would personally make sure my certificate to fly would be with me on time. It was with time to spare. This level of personal service and dedication to seeing a problem through and solving the issues is rarely seen nowadays. I recommend anyone who needs a ‘fit to fly’ certificate visit this company site. From beginning to completion the efficiency is second t none.
Response from Better2KnowNov 13, 2020
Thank you Diane. We were pleased to be able to help you and to get you on your flight. We hope you have a good trip.
