Better2KnowReviews of better2know.com

It is like a fraud and blackmailing company! Do not trust them at all! I am following up but I doubt their certificate is real!

I ordered the "Peace of Mind" STI test and was set up quickly with a local lab. One month after testing and still no results or refund despite contacting and discussion the situation with their customer service. At this point I could have had 3-4 new tests with results. Beginning to believe that I will neither see my results nor my money. Trash service - look elsewhere.

I would strongly recommend avoiding better2know for various reasons. Firstly, there was a considerable delay in receiving my results, which I completely understand is necessary for accuracy. However, the lack of communication about the progress created significant anxiety, where I had to call/email to chase and question where my results were. When you do end up speaking to someone, they lack knowledge and are very rude over the phone. For instance, when I finally received my results, I was simply told, "We don't know, consult your GP." This left me questioning the value of the service and the substantial cost involved. They seemed to offer minimal guidance and charged a significant fee for multiple "I don't know" responses. To make matters worse, when I finally received my results, they were inaccurate. They stated that I was positive when I wasn't. Their explanation was, "Sorry, there was a misinterpretation of the results." Such errors are unacceptable for the price you pay for the service, and regardless this can lead to significant stress and anxiety. The subpar quality of customer service, delayed responses, and the recurring lack of knowledge among their staff do not justify the high price they charge. I strongly advise against using this service. I did bring these concerns to the customer service team's attention before posting this review, hoping to get compensation on the service I received. While they acknowledged the issues and offered apologies, they failed to take any accountability for the problems. Despite a potentially longer wait for the NHS, I would steer clear of using the Better2know service. Despite their claim of being quick, their knowledge in handling such sensitive matters is severely lacking.

Cancelled my appointment but spoke with customer service agent who told me this was fine and I could get a refund. Now they are telling me I am not entitled to a refund even though I would not have cancelled if I was not entitled to a refund. Out of pocket €385 which is just devastating when the pharmacy didn't even incur any expenses (I spoke with them and they filled the slot I missed)

Their website says they do a 10min rapid test. The site says £145. You have to phone up if you want it that day. They make you pay over the phone, then after they take the money say it is non-refundable and not a rapid test but you'll get results by 9am the next day guaranteed. Also if you want a rapid test it is £185 but this isn't mentioned on the website. You go to the clinic and they do a different test to the one you clicked on the website and asked for and they tell you it will take over 5 working days for results. The test is different to the one you ordered,they have your name and date of birth wrong and you have the test and have to discuss very personal details in the same room as other patients. You phone up and they say they can't help, you have to email Louise Wright. You do. You speak to the manager the next day who says their website is not misleading and they don't know why someone would promise results by 9am the next day and you can't get a full refund due to admin fees. They say they don't record their calls due to privacy so 'you don't have any evidence to back up your claim that the worker said this' so there is nothing you can do about it. They are completely unsympathetic and unwilling to help. You don't get email Confirmation or anything. They say they can't tell you how much of a refund you might get and pressure you to just accept the the test results will be a week later. For £145. They say the blood rapid test is actually £195 even though it is not quoted as that price on their website and try and make you pay an extra £50 to get it. It also doesn't actually test if you have the condition, just if you have symptoms of it, which is not stated. When you say the website didn't show any of these prices and how it was misleading and you offer to send screenshots they refuse to look at them and just say they know how the website works. You phone later to get a refund but the manager isn't there and no one else can help. You raise complaints but the agents never raise them, just say they will. You phone each day and email and say you are disabled. Each time it has to be the manager you have to talk to and she is busy. Eventually you get a response to your email saying they are sorry you feel misled, but you weren't and there will be no refund or help and it will not be possible to challenge or escalate this. You reply quoting their terms and conditions where it says you could get a refund and they are meant to have emailed you etc. You get a reply saying they can send it to managers. Eventually they agree to a refund but no compensation, no apology or awareness that they need to fix this so it doesn't happen to anyone else. They are not transparent, no complaints policy or accountability. They are essentially scamming you by misleading you and hav no way of being held accountable. They are also trying hard to take this review down by claiming it is not based on a real experience despite knowing it is and I've provided proof of that. So watch out, you may find them trying to take negative reviews down.

I'm writing again as my review was "banned" and I noticed other people reporting the same. If you notice the most recent reviews that they didn't get the chance to remove yet, aren't great. Test is advertised as 1-2 days, after reaching out I was advised 3-5 working days. 13 days later, my test never arrived and the person that was there "to answer all my questions" stopped replying once I asked for a refund. Meanwhile I have already received and done the test with another provider. They literally just took my money and it was a massive headache to get it back. I do not recommend using this company.

First test came without labels so had collected blood but without label it was useless. They sent another test. The method of pinprick even with three lances it is impossible to get that much blood out. Did best I could sent test and was told the lab needed blood taken intravenously to do test and that it would cost another 40 to get that done. Asked for refund. None given. Waste of time and money I should have just gone to doctor in first place since even if they found anything in test I would still have to go to doctor.

This is a scam company DO NOT WASTE YOUR MONEY. You can never get hold of them and they never respond to emails.