Better2KnowBetter2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robert
Great customer support from Juan
Response from Better2KnowMay 6, 2026
Dear Robert, Thank you for taking the time to leave a review. We’re so pleased to hear that you had a positive experience with us. We know how important great customer support is, so it’s great to know that Juan delivered this for you. We appreciate your feedback; it helps us continue improving and supporting our customers in the best way possible. Kind regards Better2Know
Revati
It was an amazing experience and Elizabeth is simply grate.
Response from Better2KnowMay 1, 2026
Dear Revati, We appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was an amazing one and that you felt well looked after by Elizabeth. We’re committed to making things as stress-free as possible, so your feedback is appreciated. Kind regards Better2Know
Ralph J.
Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in. Excellent instructions were provided and my results were obtained very quickly with the privacy I wanted.
Response from Better2KnowApr 30, 2026
Dear Ralph, Thank you so much for your kind review—we really appreciate you taking the time to share your experience. It’s great to hear that you found the process straightforward and were well supported by Brent. Providing clear guidance and reliable results is very important to us, so your feedback is truly encouraging. If you ever have any questions or need further assistance, we’re here to help. Kind regards, Better2Know
John S.
Absolutely amazing first class service by leah went above and beyond to any queries I needed addressed and got all the information I needed so thank you Would highly recommend 1st class service from start to finish.
Response from Better2KnowApr 30, 2026
Dear John, We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after by Leah. We’re committed to making things as straightforward and stress-free as possible, so your comments are incredibly encouraging. Kind regards Better2Know
Peter Y.
The whole process seemed very smooth with nothing to question
Response from Better2KnowApr 30, 2026
Dear Peter, We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after. We’re committed to making things as straightforward and stress-free as possible, so we are grateful for your feedback. Kind regards Better2Know
John D.
Good service, everything as it says on the tin. Brent added extra tests and pronptly arranged saame day testing, no fuss whatsoever
Response from Better2KnowApr 30, 2026
Dear John, We’re really grateful for your positive feedback—thank you for sharing it. We know how important it is to feel confident and reassured when using a health testing service, so it’s great to hear that your experience met your expectations and that Brent supported you with this. Our team works hard to ensure results are delivered clearly and as quickly as possible, with support available every step of the way. Please don’t hesitate to reach out if you need anything further. Kind regards Better2Know
Bev A.
Brent was super helpful in finding me an appointment with short notice. Quick and easy service Tnx again!
Response from Better2KnowApr 30, 2026
Dear Bev, Thank you so much for your kind feedback! We’re really pleased to hear that you found the service quick and easy to use. Providing a smooth and hassle-free experience is exactly what we aim for, so it’s great to know that with Brent's help we delivered on that for you. If there’s ever anything more we can help with, please don’t hesitate to get in touch. Thanks again for taking the time to share your experience! Kind regards Better2Know
Vatiswa N.
Ooh what an excellent and an outstanding service i got from a lady called Tembie. She made me to be at easy while talking to her over the phone . Very professional .
Response from Better2KnowApr 30, 2026
Dear Vatiswa, Thank you so much for your kind feedback! We’re really pleased to hear that Tembie made you feel at ease while booking with us. We understand that arranging healthcare can sometimes feel a little daunting, so creating a calm, clear, and supportive experience is something we truly prioritise. It’s great to know we were able to make the process comfortable for you. If you ever need any further assistance or have any questions, we’re always here to help. Thank you again for sharing your experience! Kind regards Better2Know
