adinaallen
Outstanding customer service
I would like to write a review for my very recent experience with Better2Know. I was looking for a Covid-19 antibody test on Internet, and found Better2Know as an option here, they have labs allover the UK, including here in Scotland. I called their HQ number and talked to a wonderful lady called Julia. Very rarely you get such a high standard of customer service, especially in recent years. Julia was not only very professional, she was hugely helpful, respectful and emphatic towards my situation. She asked all the right questions to ensure I am getting the correct test for what I needed, she also made recommendations with regards to the date of the test, to allow sufficient time over the Easter break. Unfortunately one day later I had to cancel my appointment, and then a new lady called Sara was as helpful and agreed to cancel my app, as she fully understood the reason for cancellation. I can only say Thank you again to the two wonderful ladies and congratulate Better2Know for the quality and professionalism of their staff. Well done.
Response from Better2KnowMar 27, 2021
Thank you Adina, we are here to help you if you need to get tested again.