Better2KnowReviews of better2know.com

I have used this service twice. Email with Ref number for PLF received very quickly. Test was easy to do at home. Very Satisfied.

We used this service for a Lateral Flow Test when returning to the UK. It all went really smoothly and worked as expected. Very good indeed.

Fantastic service and so easy to get the Day-2 test with locator details. Everything arrived by email for the locator number and the test was waiting on the doorstep. Sent off the email showing passport, Better2Know form and test result. Certificate returned in 30 mins. Will keep praising you. Well done.

Prompt, professional service. My test kit arrived on time with clear instructions. It was an easy and seamless process.

I ordered the Day 2 Covid Antigen test for my husband a few days prior to his return from abroad on 27th October and I wanted to say how impressed I have been with Better2Know's customer service and testing services. The home kit arrived when I was told it would and the turnaround by the company to verify the results was less than an hour. I really have to mention Louise Wright in Customer services for the emails sent letting me know what is happening at every stage of the process. Also, the warm and efficient manner in which a telephone call I made was answered and the welcoming approach used regarding phone calls in general, positively encouraging customers to telephone if at all unsure. I am quite old but I don't think I have received such excellent customer service before. Ms Wright in both her manner on the phone and written communications is an asset beyond price for any company. I will use Better2Know for all future travel tests for my family and recommend it to all.

Our elderly friend was having trouble booking his lateral flow antigen test for 2 days after entering the uk from Spain, and we were struggling to book one for him. Enil was an absolute hero. Patient and helpful in enabling me to obtain the test and booking no. Thankyou.

It was the first time I used Better2Know so did not know what to expect. However, all experience turned out to be flawless and brilliant. Louise kept excellent communication, ever since I ordered home kit and my certificate came in an instant after forwarding the results by email. Instructions on how to perform the test are super simple and easy - highly recommend it for anyone that wants to have easy and stress-free Rapid Covid 19 Lateral Flow self-test at home. Thank you.

We have used the same service for a number of our holidays, and consider them a reliable company and great customer support. Kind regards Mr Ivan Dowman Ms Hodan Hassan