Better2KnowReviews of better2know.com

Used better2know for my day 2 and day 8 tests as they seemed more reputable due to their company history, above pop up covid related businesses. Email correspondence was clear throughout. Day 2 test arrived two days in advance, test kit was clear. Results arrived within 48 hours of receipt. Day 8 fell on a Sunday for us and I was dissapointed the test was not dispatched Friday to arrive Saturday. We could have put it in our priority post box for the Sunday collection to arrive at the lab Monday. This mattered to us as we only had 3 quarantine free days before our return journey. I called Friday afternoon when I hadn't received a dispatch email but was told the office closed at 4pm. A note was made to dispatch asap and I was advised to call Monday. Monday the tests arrived and we did them straight away and got them in the post. I called as directed and was advised to see if they arrived at the lab by 8pm and to call back. I did call when they didn't arrive and was then told they couldn't do anything in terms of hurrying along the process until the tests arrived, was advised to call in the morning after they arrived. When I called Tuesday morning, after they arrived I was told I would receive my results that day or in the morning on Wednesday. There wasn't any nudging the lab along offered as per the previous phone call. By 4pm the same day I had my results, although my partner didn't get his until 12pm the next day. All in all a good experience with better2know, the testing and turnaround times were good and the customer service was there, and understanding of our situation. I called at a variety of times and someone always answered immediately. Just a couple of improvements, tests falling on Sundays need to be dispatched Friday as Sunday collections exist and every day in quarantine counts. I felt I had to call too many times to be told call again, call again, so perhaps a slightly more consistent approach, such as call us when the package arrived at the lab would have been helpful. After reading lots of reviews prior to travel I can say I'd reccomend better2know and would use them again.

This is the first time I have used bettertoknow, and up to now, the service has been very good. My test kit has been dispatched today, and I can track it. I am due to fly back to Spain on 8th January, so have plenty time to do the test and get it back to lab in time for my Fit to Fly certificate. All emails have been answered promptly. I received my results promptly with my Fit to Fly certificate in time for my flight on 8th January. Would definitely recommend this company to my fellow carers.

This is the second time that we have used Better2know and we are pleased with their service. They are extremely helpful with any query and very efficient with the handling of the tests. The last test results were not received until the day before we flew but this was a postal fault and I rang a couple of times and was put at ease. We fly next week so fingers crossed the tests gets there in time. The service is excellent and we will use them again should we need to. John and Hilary Holland.

Below my initial feedback about Better2Know. After a lot of back and forth they have done another test (Total Anti-body test which was different from first test) I've got to be honest, they have massively recouped their stars and, whilst it all took 2 weeks, I'm now a happy customer. ----- I purchased a test just before UK MHRA advised against this test. Not knowing about this advice I submitted my sample on June 1st, 3 days after this advice came out. Better2Know still processed my sample without informing me that they shouldn't. Why did I pay for a test that is not sure to work?