Better2KnowReviews of better2know.com

I had the worst experience with them after ordering a PCR test. The test result I received just had a PIN number and no name or any other details. I needed my name on the result to show at work. I had to call customer care more than 10 times and every time they assured me to address my concern ASAP but nothing! I even agreed to pay them more (extra charges for a fit to fly certificate) to get my name on the test results but still no response. Dealing with them was such a nightmare.

DEAR ALL, PLEASE SEE BELOW THE REPLY FROM BETTER2KNOW. READ FIRST MY REVEW (BELOW AS WELL), AND THEN THEIR REPLY CAREFULLY. THE COMPELLING CONCLUSION IS THAT EITHER THE PERSON WHO REPLIED TO ME IS NOT ENOUGH INTELLIGENT TO UNDERSTAND MY POINT (I DON'T BLAME THEM FOR THE DELAY), OR THAT S/HE JUST PRETENDS TO NOT UNDERSTAND MY POINT. IN EITHER CASE, THIS IS AN UNMISTAKABLE SIGN THAT BETTER2KNOW CANNOT BE TRUSTED. THINK IT OVER: NOT ONLY THEY DON'T PROPERLY CARE ABOUT THEIR CUSTOMERS, BUT THEY DON'T PROPERLY CARE ABOUT THEIR REVIEWERS EITHER. (*******UPDATE: ON THE TOP OF THIS, BETTER2KNOW HAS RECENTLY ACCUSED ME OF LYING, BUT TRUSTPILOT HAS VERIFIED MY REVIEW. SINCE BETTER2KNOW DID HAVE ALL POSSIBLE EVIDENCE, THIS IS JUST BAD FEITH. ) I had by and large the worst treatment of my life. So, I advise you NOT to have anything to do with Better2Know. I paid £ 245 for a priority home test for Covid-19. I needed to have it within 48 hours to fly overseas. I posted the sample using the priority service, but it went apparently astray. (Of course, I don't blame Better2Know for this). I had to fly overseas all the same without the test upshot. I was quarantined and then forced to have another covid-19 test overseas paid by myself. Therefore, I kindly contacted Louise Wright and explained that they could deduct all expenses but please return part of the £ 245, since at that point there was no reason to analyse my sample in the UK once they received it. I had no response from her. I did the test overseas. Today, the 24th of December, I received the happy news that they analysed my sample with a 5-day delay and I'm negative. The email is written as if I still have to take my flight, which I took on the 19th of December. (Of course, I gave them this date when I ordered the kit – so the knew it). The whole operation was absurd, and they are perfectly aware of this. Shame on them. Shame on Better2Know.

PLEASE READ BEFORE PURCHASE! I have paid £145.0 for a PCR test and because Royal Mail didn't scan the kit, this caused 6 days of delay and £350.0 consequential loss for myself (change of flight, hotel and new PCR). Better2Know is blaming Royal Mail and Royal Mail is blaming Better2Know. I have gone through various routes to try and get a claim for the stolen money (because they are stolen) but I can confirm to all you that unfortunately both Better2Know and Royal Mail are covered by their policy. Please all be aware that this incompetent business called Better2Know is: - Offering Covid-19 test results for flights knowing that the reason for the purchase is a 24 to 72 hours window, but acting like it's a surprise that their customers have urgent enquiries. How many reviews should you see with delays and financial loss for your customers to do something to improve your service since you claim being certified to International Quality Standard ISO 9001:2015? - is investing a ridiculously small amount of money to their supplier (in this scenario Royal Mail) without letting their customers know about the real risks of the service. They purchase the Royal Mail Tracked 24 for both standard and priority kits, which costs only £5 and is not a guarantee of next day delivery but an aim. TO ALL YOU OUT THERE, PLEASE BE AWARE THAT ROYAL MAIL TRACKED 24 (or 48) doesn't include consequential loss and Royal Mail is covered by its policy that only after 10 working days of the target delivery date can the kit be reported as missing. ONLY SPECIAL DELIVERY GUARANTEED (~£20) includes the consequential loss and the guarantee for 24hrs. So, Better2Know know very well to blame Royal Mail, since they know that the product they purchased on our behalf does not cover us as customer and its the cheapest option for them. They cut from quality to profit themselves as much as they can. Besides its easier to invest one-off money to a solicitor to write the T&Cs that get you out of trouble rather than continuously improve your quality. - will send your results after you missed the flight, even though will be useless for the customer, in order for us not to be able to dispute with our bank the transaction as "product/service not delivered". They don't care about the delay since they are covered by their T&C's/ Personally, I have lost £350 and I have exhausted every possible way to get at least some of them back with no luck: Incompetent Better2Know are covered from their T&Cs for the 6 days-delay, even though they misled me and too-giant-of-a-business-to-care-about-next-door-people Royal Mail are well prepared to end my expectations since everything is arranged to prevent any blame going towards them. The least thing I could do is if someone read this review and be well prepared and prevent the same financial (and believe me mental!) loss.

If I could leave zero stars, I would. Paid £145 for a PCR Fit to Fly certificate. Posted it using the pre-paid Tracked 24 hour delivery envelope on the date that Better2Know advised sending it on. 4 days later and the swab has still not arrived at the lab and is stuck in Bristol. Neither Royal Mail nor Better2Know accept responsibility, so basically it's the customer who loses out. Now cannot catch my flight and will lose that money plus the cost of the kit even though they are not going to test the swab now. Point blank refused to even issue a partial refund. EDIT B2K have left a reply and I'd like to state that the priority service is from when swabs reach the lab, if the swab doesn't arrive they won't be testing for anything. I phoned before purchasing to have peace of mind of the dates and timing. I also called the same afternoon before posting the swab. Not once did B2K advise that it would be better to send the swab using a courier.

My situation stands as follows: I had to take a flight on Sunday, I sent the test on Wednesday at 9:00 AM. It is Tuesday (almost 7 days later) and I don't have my results. Customer service told me on Friday that I had to start looking for alternatives(!?). They told me that Royal Mail is taking forever. They are also asking people to send the kit +5 days before the start of the earliest deadline (in the case of Spain would be 72h + 5 days), sure why not, at this point lets just send the PCR result without taking it to the lab, what is the point of this!? This is all a complete and utter joke. In the first place, if B2K is aware Royal Mail is taking it slowly, they should stop using them ASAP and spend more money on a more urgent courier. I would rather pay +£20 on the total price if it means that I get something I can trust and I get my results in a decent time frame. Also, B2k should not charge you what so ever before the kit reaches them, this is just unprofessional and they are shielding behind their clauses to avoid returning money while taking benefit from this world wide pandemic. EDIT: They are also getting away with these things because some people are not having any trouble with their tests. Good for them, but this can not be let to luck or 3rd parties when you are charging £145 for this service, its just unacceptable and should be stoped. So please, if you are considering doing this, be advised that this can happen to you, and it's a matter of chance.

I HAVE BEEN COMPLETELED FRAUDED!!! DON'T BUY HERE YOUR COVID TEST!!!!! I bought a Covid-19 Fit to Fly Test and Certificated, priority service to make sure I was going to have the results on time to get my flight that was yesterday (06/12/2020). I followed all the instructions correctly. I took my sample and posted it into a priority box the day before (last Wednesday, 02/12/2020) my required window began. I never got my results so after speaking with 3 differents assistants by phone they told me that my sample didn't get to the laboratory so I couldn't get my flight. Furthemore, I was moving from UK to Spain because I had to do important exams in Spain so I had to stay in a city (Bristol) where I don't have a house. I have lost a total of 140 pounds of the flight and train, 245 pounds for the Covid-Test and 170 pounds for the new flight.

Scam of a company. Tracking number was not accessible for over a week. Tried to cancel the service multiple times well in advance and requested a refund. All emails to the lady in “patient services” who they have an issue with me naming and customer service were ignored and no refund issued and web chat only told me to email customer service. Buy from a different company.

This is not a suitable service if you are a tourist abroad (Spain, Canary Islands) as an STD test takes 4-7 working days to be returned before a consultation or prescription can be offered. This is despite them advertising that this is provided within 30 minutes on the local Spanish website. I was only advised this would take 4-7 working days once they’d taken payment and said it could not be refunded. I ONLY went to this provider because it stated same day service and their Google placed adverts dominates almost every search criteria. This is false advertising. Perhaps they offer a good service as a local in mainland Spain, but this is absolutely not suitable as a tourist. Response to Better2Know: I have clearly been told that instant results are not available in Gran Canaria as I expressly asked for advice. I did not mind the cost. * please provide the express link, pharmacy and service that provides instant results in Gran Canaria. I have spoken multiple times to your staff (they are very nice) but have not been offered this. I also have an email stating that this is not possible in GC from your staff. Update 26/11 - results received 14 days after sample given. Emails ignored asking for clarification on Better2Know’s denial that results are available quickly in Gran Canaria. To confirm, whilst nice service, this isn’t suitable as a tourist.