Bo
Do not make deposit here i made a jeton…
Do not make deposit here i made a jeton deposit and have ben trying to get my withdraw for 2 weeks now When i enter chat to get help chat gets closed down witout even starting to chat and my vip manager cant help me either they have Jeton and jetonbank 2 difrent banks and they request information that even jeton says is not needed for the to complete withdraw Suport is like you dont even want to talk to those guys you just get irritated and now withdraw is stuck i can not cancel it and make new withdraw with iban and vip manager cant get in contact with finance either they are just taking their time and making this go so much slower they it have to so do not make deposit here they wont pay you it will just be headech for you, totaly scam casino
Response from BetsomniaNov 7, 2024
Dear Bo, Thank you for taking the time to share your thoughts with us. We truly regret hearing about the difficulties you’ve faced, and we want to assure you that we are committed to resolving these issues. Regarding your withdrawal, we understand that your preferred payment method has caused some complications. Unfortunately, we cannot always guarantee the availability of the specific payment system you request for withdrawals, as availability can vary. However, we aim to offer alternative payment methods when necessary, such as via cryptocurrency. We also want to acknowledge your frustration with our customer support team. We do our best to be responsive and helpful, and it’s disheartening to hear that your experience did not meet those standards. Our VIP managers are dedicated to assisting players and we appreciate your understanding. Please feel free to contact us again via email or live chat if you need further assistance, and we will ensure your concerns are addressed promptly. We sincerely appreciate your feedback and will continue to work hard to improve our services. Best regards, Betsomnia Casino Team