BetsomniaReviews of betsomnia.com

Response from BetsomniaMar 18, 2024

Dear Pieter Seijkens, Thank you for taking the time to share your feedback with us. We regret to hear that you've had concerns about the payout rates of our slots and encountered frustration during your interaction with our manager, Maya. We take great pride in being a licensed casino with official games from reputable providers, and we are committed to upholding the principles of fair play and transparency in our dealings with players. We understand the importance of trust and integrity in the gaming industry, and we strive to ensure that all aspects of our casino operations meet the highest standards. Regarding your observation about the payout rates (RTP) of our slots, we want to assure you that our games are rigorously tested and certified to meet industry standards for fairness and randomness. While it's natural for players to experience fluctuations in their gaming sessions, we assure you that our slots operate within the expected RTP ranges, providing both entertainment and fair chances to win. As for your experience with Maya. It is never our intention to pressure players into staying against their wishes. The VIP manager can offer the player different options for settling the situation related to the account closure, but if the player is not satisfied with any of them, his account will be closed. We appreciate your feedback as it helps us identify areas for improvement and reaffirms our commitment to providing a positive and enjoyable gaming experience for all our players. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. Thank you for your review, and we hope to have the opportunity to regain your trust in the future. Best regards, Betsomnia Casino Team

Response from BetsomniaDec 14, 2023

Hello there, We deeply regret that your recent experience at our casino led you to leave a negative review. Unfortunately, due to the high workload of the departments, this process may take longer than usual, so we hope for your understanding. We will make every effort to process withdrawals faster. Furthermore, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.

Response from BetsomniaOct 12, 2023

Hello Leroy, We're really sorry to hear that you're experiencing a deposit delay issue, we're always looking to improve, so we appreciate your feedback! As we can see, your deposit has already arrived on your balance. Thank you for your feedback, we will only improve our payment system for your comfortable game! We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to ensure that such a situation does not happen again. Thank you for your cooperation regarding this matter.