Was very sceptical when I read the reviews but this site was brilliant for me.
Easy enough to verify yourself compared to other sites I have used.
Customer service was superb always replied on the live support.
Was mainly worried about the withdrawal due to reviews and they took 30 hours to process the withdrawal but once they had it was in my account within an hour.
Overall good experience
JA
Jack
AVOID THIS SITE BECAUSE ITS A SCAM !!!
AVOID THIS SITE BECAUSE ITS A SCAM !!!
LA
Laura
Great experience!
Not incentivised to write this, not a regular gambler (ie online casinos are not generally familiar to me), and I found BetNinja through some online recommendations.
I approached with caution, as anyone would. I unexpectedly won big. This is the point at which a casino flops or flies, so I was excited to see if they live up to the positive reviews (amidst the negative).
Yes, you have to complete verification and upload your personal information and ID. This is normal because casinos are regulated. You can’t withdraw unless you’re verified. This can take a bit of time, but they move fast. I couldn’t identify what they were looking to evidence in one of the fields, but customer service told me what to upload, and it was all set.
When I was verified, I already had some queued withdrawals. Customer service actively reached out to me to advise of some detail changes they were making on my account (just as fyi) and told me how the withdrawals would be processed per T&C daily limits.
Because I had a bigger win, I can only withdraw it over the course of several days. I was told that every day a withdrawal of the daily limit would be processed. It’s been several days now and every day without fail my withdrawal is approved and minutes after the funds drop into my account.
I work in UX / product and I find the platform and interface to be smooth, intuitive and polished. Doesn’t feel like you’re playing some scammy offshore casino. It IS offshore, but it’s not a scam. They pay winnings but they are clearly big on compliance which means withdrawals are manually approved and reviewed. So, yes you will have to wait a bit on humans but if you know how regulated money-related things work, being diligent on both sides is beneficial for everyone.
In summary: great experience, genuine operation, excellent customer service, easy to understand T&Cs.
I’d be weary of excessive negative reviews as the casino DOES let you play before you undergo verification. So, as a user, be aware that to withdraw you will need to do this, you will need to be able to exercise some patience, and make sure you’re playing by the book (ie no dodgy sources of deposit funds, etc). If you won’t pass the equivalent of banking grade verification after you’ve spent a lot, yeah I’m sure you’ll be annoyed.
As with anything money related, read the terms and conditions. Know what system you’re playing in and you’ll be fine.
Highly recommend!
PC
Pete C.
I deposited 100 pound through a bank…
I deposited 100 pound through a bank transfer. Day later its still not showing my bank said its gone through just waiting for betninja to except it. Betninja have not replied to my online chat for over 12 hours . I wont use this site
JW
Janine W.
Took money out my bank but never went in balance
I deposited for the first time and the money came out my bank 5 hours ago. It has still not shown in my balance. Obvs a scam unless they prove otherwise. First for me, usually it's mider trying withdraw from most gaming sites, this time it's not been able to even play at all
CB
Cristian B.
Scam
They send me a message saying they confiscate my winning of 7000£ becouse my bet was more then 5£.
PG
philip G.
Well all I can say I have had no problems with Betnija they have paid out no problem Excellent service Make sure you’re totally verified that’s most important 😊
Well all I can say I have had no problems with betnija they just paid me my winnings of 600 no problem Please you must be totally verified please do this before playing any games on website if you win it will just delay the process if not fully verified saw the negative reviews earlier All I can say they have been no problem GET FULLY VERIFIED
AG
Aimee G.
Good
Was very skeptical whether I would receive my £3000 win after reading the reviews too late. It was delayed because of the bank holiday but received it promptly the next day. Had a good experience but can't speak for everyone