Lance H.
I've played this casino since 2019
I've played this casino since 2019. Nothing but problems. I received a promotion via email. From v.i.p hein. This letter stated I was eligible for cash back for the week. First week was fine, second week, they never Even heard of it. Hour and a half wait still no resolution. Don't waste your time or cash at a place that doesn't k ow how to honor their promotions. Told me special services,there isn't a note in my file. So, vip and special services, should who knows talk to each other. Out of respect for myself, I'll never go back. Thanks Evan, Simon, hill, and the others I spoke to, for nothing.
Response from Big Dollar CasinoFeb 19, 2026
Hi Lance, We’re very sorry to hear about the difficulties you experienced with the promotion and your interactions with VIP services. We understand how frustrating it can be when expectations aren’t met, especially after being a long-time player. Although this review is from some time ago, we’d still like the opportunity to look into your account and better understand what happened. If you’re willing, please respond to our private message with your registered username or email address so our support team can review the matter. Thank you for sharing your feedback as this helps us improve our service for all players. Kind regards, Janine betbigdollar.com




