BestWallClock Reviews | Read Customer Reviews of bestwallclock.com

BestWallClock Reviews | Read Customer Reviews of bestwallclock.com

BestWallClock reviews

Showing 8 reviews with 1 star · Clear filters

Customer
Aug 12, 2026
Missing order and no response from BWC
I placed an order about two weeks ago, my credit card was charged and I never received a confirmation email from BWC. I've sent 4 emails to BWC checking on my order, no response. I'm disputing the charge, this is sketchy AF.
Response from BestWallClockAug 12, 2026
We answer every customer email, normally within 24 hours, so four messages with no reply means they didn't reach our inbox — I've searched and can't find anything matching this review. The usual causes are a typo in the address entered at checkout, or our replies being filtered into spam. That would explain the missing confirmation email too, so it's worth checking your spam and promotions folders. -> Please write to [email protected] with your order number and I'll resolve it the same day — I can resend the confirmation, send you tracking, or issue a full refund, whichever you'd prefer. If you've already opened a dispute with your bank, mention it so we don't end up processing two refunds. Sarah, BestWallClock
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skin-lab
Mar 10, 2026
delivery toke ways too long
delivery toke ways too long, crown arrived damaged ( black crown several places damaged and white alumium visible). battery in the back sticks out on the back and thus the watch can never be flat sticking to the wall but always about 1,5 cm away from te wall which isnt nice looking
Response from BestWallClockMar 10, 2026
We stand behind the quality of the products at bestwallclock.com. The delivery delay and the damage to the crown do not meet our standards. The battery compartment issue you described is also not typical for our wall clocks. Please contact our support team directly. We will process a full refund or arrange a replacement.
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Yunus Adam Kara B.
Mar 4, 2026
Do not buy off this Rip off company !
Do not buy off this company. Sold me a wall clock totally different than the one advertised which was a Rolex but sent me one without the Rolex name. A cheap box standard wall clock fit for the bin. Emailed them but they didn't even reply ! Be warned before being ripped off ! Clock is fit for the bin ! Stay well clear away from them ! Absolutely disgusted wity them ! Filed a claim
Response from BestWallClockMar 4, 2026
Dear Yunus Adam Kara Bapu We take your feedback seriously. We cannot locate an order or prior email under your name in our records. We want to investigate the shipment and resolve this issue. Please email us directly [email protected] with your official order number. We will review your claim immediately once we verify your purchase details. Sincerely,
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Chris B.
Dec 5, 2025
Clock arrived and sweep second hand not…
Clock arrived and sweep second hand not working properly. Disappointed.
Response from BestWallClockJan 8, 2026
Hi, sorry to hear the sweep second hand wasn’t working properly on arrival. As soon as you contacted us, we arranged a replacement and one was sent. If anything is still not right after you receive it, please message us and we’ll make it right.
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Graham B.
Oct 4, 2025
Clock not working
Unfortunately the second hand will not go past the hour hand when it’s hanging on the wall, I’m hoping after you see this you will send us a replacement or refund our payment
Response from BestWallClockNov 3, 2025
Sorry about this—the second hand should never touch the hour hand. We’ve already shipped you a free replacement and emailed the tracking. If anything isn’t perfect when it arrives, we’ll make it right (including a refund if needed). Thanks for giving us the chance to fix it. – Chris, Customer Care
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Michael K.
Jul 15, 2025
Scam company
Scam company! Bought the Rolex design with beveled bezel and cyclops date window. A week later they said that design was out of stock but they could send me a plain chrome case/no date window for same price. I asked to cancel my order and get a refund. When I enquired three days later about the refund I was told the replacement clock was already on the way. When replacement arrived it did not even work unless you want it to be 06:00 something all the time.
Response from BestWallClockJan 8, 2026
Hi, we’re sorry this happened — this is not the experience we want customers to have. When the model you ordered became unavailable, an alternative was proposed. However, if you requested a cancellation/refund, the order should not have continued as a replacement shipment — we’ll review this internally. Most importantly, a clock arriving not working is unacceptable. Please contact us with your order number and we will resolve it immediately: full refund upon return (return label provided) or a replacement sent, whichever you prefer.
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John C.
Jun 15, 2023
Total scammers - Cheap Quality Rolex Clocks that DON'T work
Total scammers. Ordered my Rolex Bluesy Clock and looks good, but doesn't work. Ask them to replace the item and they argued with me that they've never received a complaint or had a defective item. From the online reviews, it seems to be a daily occurance. Don't buy anything from them. The clock can't tell time and is of very poor quality. It has been over 1 year and they had promised to send me a new one, but I'm not holding my breath!
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Brendan
Dec 28, 2022
These guys are scammers
These guys are scammers, stay away. Quality is bad. My wife bought me one as a present. First one showed up dead, then they sent half of the parts to build a new one. I though I bought a clock, not a kit to build one. The replacement didn’t even say Rolex on it. Then they sent Rolex stickers that we had to apply after totally dismantling it again. They also deleted my review instantly from their website.
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