BestvibeReviews of bestvibe.com

Response from BestvibeJun 27, 2024

Dear Valued Customer, We are sorry that we were unable to provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Could you please provide us with any of the following information: (1) The email address which you used to place the order; (2) The name of the recipient; (3) The order number; (4) The Transaction ID or the Invoice ID; Normally, after you send message to our official customer service support email box, we will give you a reply within 24h in business days. If you do not see our reply, you can also check the spam box for confirmation. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJun 25, 2024

Dear Valued Customer, We are very sorry that we could not provide you with a satisfactory shopping experience. Normally, we will get back to you within 24 hours on business days after you send us a message. If you send the message on the weekend, we will respond on Monday. After you place the order, the package will be shipped within 48 hours, we have confirmed the condition of your order, it was processed in the promised time. If you have checked the emails that we have sent to you, you may have seen that the package has already been shipped a few hours later after you contacted us. We have confirmed the logistics information of your package, according to the feedback from UPS, the package will be delivered on June 26 between 10:45 AM - 1:45 PM, please keep an eye on it. If you have any further questions, please feel free to contact us. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJun 11, 2024

Dear Valued Customer, We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order on our site. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order. By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before. Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.