BestVetCareUSReviews of bestvetcare.com

I ordered Simparica for my dog on 6/2/25. After wondering where the product was, I got the tracking number only to find out that it was shipped today, 6/10/25. So called "customer service" told me it would be about 7-14 days from today to receive. Tell that to the fleas and ticks! Customer service is less than knowledgeable/helpful when it comes to solving issues. I really would not be surprised if the favorable reviews were submitted by the employees/company. Never again...

Strong possibility is not legit! I did a website search on this company & found out it is based in Turks and Caicos Islands, British overseas territory in the Caribbean & may not be legit per the review at Scam Advisor.

Best Vet Care: I have ordered almost 400.00 worth of products from you in 2023. I should have known better! We are a small animal shelter and hold accounts with Bayer, Elanco and Zoetis. All these companies said these products are NOT theirs! Not even in Germany or anyplace else in the world! So we obviously stopped using your company when the animals treated with your products were still positive for parasites! I am furious to say the least and find it hard to believe that there are not more complaints! Used the profender products and was still finding tapeworm segments in the cats that were treated. I have used the real profender product from Bayer now Elanco and NEVER had any problems and always did as expected killed the tapeworms etc.. I had to retreat all the cats with drontal and cestex! I have some profender left and prepared to send to lab. We can’t afford to lose this money and I know it was from 2023 but I have been very busy and didn’t have the time to get back this. I want to hear what you have to say about this before I contact the department of agriculture re: selling these fraudulent pet products here in the US. I AM DEVASTATED!

This company is a scam! Tried to order twice. Order appeared to go through. Then canceled for no reason. But guess what...they kept the transaction fees. Scam scam scam don't order from here!

BUYER BEWARE!!!! The medications for your pets are cheaper here, because THEY ARE NOT MADE IN THE USA. I just cancelled an order for Heartgard, because I found out it was being shipped from Singapore.

Tried to buy dewormer liquid for feral cats in my yard and the entire process was a nightmare. They sent an email saying they needed to “confirm” my order since I was a new customer. Tried emailing and calling and no one would respond, but I kept getting the same email until they cancelled my order. So I wasted over a week while kittens suffered. DO NOT use this company.

Horrible customer service. I first time EVER placed an order through this website. It was few items for stray kittens I rescued. So put all my information as usual. Paid. Next day getting an email that says Order was collected and soon will be shipped but before that please give us a call to discuss something. I called immediately but no one responded. Agents are busy assisting other customers please leave a message. I left a voicemail but never got response. Then I sent an email asking why they ask me to call? They said since it’s my first order they have to make sure that address is correct. And they ask me in that email to confirm my address. I said yes everything is right thank you. Asked if shipping can be expedited since needed to dewormed babies. They said no usually order arrives in 7 days. And also they mentioned in the email that my order now in transit. However again asking me to call them, and guess what??? Never picked up the phone. Option to chat with the agent through website also not working. So I can only communicate with them through the email. And then finally I received an email about my order being cancelled and I’ll get my refund soon. But remember they mentioned my order being in transit? So I sent them email with questions like what is going on with my order why was it cancelled???? And they responded with. Sorry for the inconvenience but your order being cancelled due to ME NOT RESPONDING TO THEIR CALLS. They are never ever called me even once. And never responded to my calls. I called at least 4 times. But even if the calls were not answered I still chat with them through the email. I confirmed my address as they asked. So what the heck??? I’m so frustrated with them. Because they messed up my order and blamed me for that. Is that the way you guys making business??? I have all the emails and calls when tried to reach you. I didn’t order something simple. I needed those deworming liquid to save stray kittens and help them. It’s crazy. But I guess it’s a good thing that they messed up. It’s not serious and they don’t care about customers AT ALL!!! Very disappointing experience.

My Dogs have been taking Nexgard for 6 years an for the last year, they've been itching an scratching every night for the past few months, I really think there's a problem here .