Best Use Auto Parts LLCReviews of bestuseautoparts.com

I paid on March 25-th $2,100.00 for a 2013 Volvo S80 3.0 l. engine Invoice: BUAP13920. The photo of the odometer they sent me indicated 47,411 miles. I asked for the VIN# and they gave me the photos of the engine and the VIN# YV1902FH8D1211974. When I checked the history of the engine, I found that the car was sold for $600 by Copart in Norh Milwaukee WI on April 1-st 2023 and the odometer was indicating 98,490 miles. They misrepresent the engine, trying to sell me for higher price and refunded me only $ 1850 without selling me anything. They didn't have the engine I paid for. Since that time, they promised me a refund for $250 but never happened. Will be a disservice for the hones people of America not to know about their practice. Is too much stress for me to deal with this kind of people. Keep away from them. If will be zero stars I will give them zero on review. Seeing the reply from Best Use Auto Parts everything they said is only lies. The VIN# they intended to sell me is from a 2013 Volvo S60 with 98,490 miles. This is fraud. I paid for a engine having 30-60k miles and if you Google the VIN# you will find about, the truth that I wrote in the review. I have documentation to prove the whole scam. Is in the emails they sent me. They didn't have the engine I paid for, so they choose to scam and lie about. The proofs are in my Google review for Use Best Auto Parts LLC.

I paid for an engine through Amazon Pay on 12/18/2023 and was later contacted and told my payment was not received and shipping was on hold. I went to the Pay Pal and paid for it on this site ( $1095 ). When my American Express bill came both charges were on there and they have been either incompetent or criminal in refunding one of the charges. It is now 4/22/2024 Do not do business with these people.

WORTHLESS, DISORGANIZED, LYING TO CUSTOMERS. THEY DONT KNOW WHAT THE HELL THEY ARE DOING. AVOID THIS COMPANY.

"YOU WIN SOME AND YOU LOSE SOME". AND IF YOU DON'T MIND LOSING YOUR HARD EARNED MONEY THEN "BEST USE AUTO PARTS" IS YOUR GO-TO PLACE! THERE CUSTOMER POLICY IS LAST AND THERE TACTICS, I MEAN ETHICS ARE BELOW ZERO. LONG STORY SHORT, THEY SOLD ME A TRANSMISSION FOR OUR CHURCH VAN AND ASSURED US IT WAS LOW MILEAGE AND VERY STRONG. RIGHT AFTER 60 DAYS THE TRANSMISSION CEASED UP AND DIED. AFTER CONTACTING "BUAP" THEY MORE OR LESS SAID "TOUGH BREAK" AND COULD NOT REPLACE THE TRANSMISSION. WE WILL NOT BE SHOPPING AT "BEST USE AUTO PARTS" AGAIN! ON JANUARY 3RD BUAP REPLIED. OUR ANSWER YOU SOLD THE CHURCH A LEMON TRANSMISSION AND THAT'S BAD BUSINESS. WE HIGHLY DOUBT BUAP WILL DO THE RIGHT THING. WE WILL KEEP EVERYONE CONSIDERING BUYING FROM BUAP POSTED.

Very rude and come off somewhat as scammers I was charged for a part then they wanted me to sign more paperwork and send a copy of my driver's license..after refusing and telling them 10 times to cancel the order they wanted to cuss at me and call me illiterate because I have never had to deal with such a disorganized company in my life then when asking to speak to a supervisor I was refused I will be going to the better business bureau about this please do not use this company you've been fair warned... parts geek and car parts.com are so much easier and way more professional to deal with and they don't have all the hassle and mouthy employees that you would have to deal with otherwise

These people tried taking my money and double charged my card until I had my bank step in. Never doing business with this company again it seemed like it was just someone behind a fake page trying to scam me out of money. They told me they would provide tracking id after purchase never did and also that my engine would be here in 2-3 days and never showed, fast forward a week later and they were saying the same b.s I would call to get an update after a few days had passed and they would send me to voicemail it wasn't until I told my bank to investigate this matter so I could have my money refunded back to me because the person that was supposed to help me never responded to my calls or text after purchase hopefully people see this and think twice before doing business at this place terrible experience.

I have tried to call these guys but when they hear warrenty they hang up and act like they can't hear you ,Sasha told me this thing had 4 yr warrenty and anything happened call and it would be handled, what a liar she is ,this company needs to be shut down ,the website even offers a warrenty,its OK there an absolutely crooked outfit and should be put out of buisness I been working with some legal people and I assure these not so smart peopleit ain't over yet,I drop what I'm about to do if the crooked owner pays up if not you deserve what's about to happen,remember this is the 2nd time you had a chance being out of state dosent matter,refund my money and cost to have it put in and I go away,dare write something up like igot the wrong person,the owner will be receiving legal documents through the mail soon,im taking this personal ,and again there's no way anybody could give this outfit a good review ,people before you buy from them got to BBB they have a F rating

The sent me a broken transmission for my 2001 ranger. After 2 weeks of phone calls and emailing to mostly dismissive and rude representatives in which they blamed me for their mistake. I had to send the transmission back to them at a 500 dollar cost that they said would be refunded. It's is now 3 months later and they wont return emails and I still haven't gotten a refund for my 500 dollars. Don't use this company!