Best Use Auto Parts LLCReviews of bestuseautoparts.com

Worst company I ever did business with as a 100% service connected Veteran they are horrible and constantly tell stories and Dwayne is awful Tom isn't much better You would be better off dealing with quality used parts out of texas ,in fact I had to end up getting transfer case with them,I received it in 7 days, frank is a straight shooter,

I would strongly advise anyone that is thinking about buying a motor from this company to go somewhere else!! These people are a legit way to get scammed the only way these people survive is the money that they make from the restocking fees that they collect after they try to screw you over. Trust me you don't want to waste the time nor the money it takes when you deal with these people. They got me for a 30% restocking fee for one of my customers motors that we ordered with a turbo and they wanted to send one without a turbo on it .After they sketched my customer to the point where he thought he was going to waste his money he wanted to cancel but JOHN at BUAP got mad and said they would get the 5000 dollars or the restocking fee no matter what and to go ahead and cancel and see what happens. So all in all they lost me his business and his trust as well. I could go into major detail about all of the terrible things they do but I would be writing a book. All I need to say is don't buy from them unless you want to be wronged. I certainly learned my lesson look at the negative reviews before you buy from someone I hope this helps someone to prevent them from buying from these crooks.

I purchased an engine for $5,295 and had them deliver it to repair shop the first week of June 2024. The engine had been severely damaged and appeared to have tipped or rolled during their delivery. Best Use Auto picked the engine up and agreed to give me a refund. However they first tried to get me to agerew to forfeit the shipping charges. I refused. It is now 3 months later and they have still not provided a refund. This week they told me they could expedite the refund if I let them apply a 30% restocking fee. These folks are crooks. If you have to deal with Tia, or Tom, or Shawn Z they will not treat you right. They will continue to make excuses. I have filed a suit in small claims court in order to recover what amounts to stolen funds.

Speaking as a vendor, this place can't be trusted. They owe me thousands of dollars and are engaging in high level avoidance.

They canceled my item because they wanted more money. Kept claiming the part was wrong and needed to pay more. Then cancelled my part when i said just to send it. Also called me back and tried to get me to delete this review. They were claiming they dont know how i paid for what i paid. Saying i was “drunk” would not buy anything from these people! keeps claiming it wasnt the right one when i know for sure its the right one Do not recommend.

Bought a 2007 BMW N54 motor costed me 4,100$ delivered supposedly had 58k miles to find out the cam ledges were worn and causing VANOS codes there was serpentine belt in the pick up tube rod bearings were showing all copper and after putting in the car looks like the head lifted and is leaking coolant don’t buy anything from this company would not even rate 1 star if there was a option.

Never do business with them. I received a faulty engine which cost me $4600 extra in installation. They would not take responsibility until I took the legal route. They ended up giving me $1000 refund and $1800 credit for a future purchase. I am not a mechanic, so I did not know when I would use the credit. 16 months after receiving the credit I needed to use if for an older 4 runner. They were really responsive until I let them know I have the credit. Now I cannot get them to respond to any of my inquiries. They would not stop calling and emailing me about purchasing the new engine up to the point that I mentioned the credit. Now it is crickets for the past two weeks. They claim the gift voucher was only good for six months, even though I was verbally told on a recorded call that it would be honored. I recorded the call and informed Tia that I was recording her, and she verbally confirmed they would honor the gift certificate. I spoke with them about this, and they said they would review the calls and get back to me. Now, they will not return calls. Make sure to look at their poor reviews. They are 100% correct. They will sell you a faulty product and then avoid you once they know you cannot be taken advantage of. Based on my experience with this company, they create fake reviews or pay people to give good reviews.

Worst experience I've ever been through. Engine I got came with head gasket issue. I replaced everything in engine compartment to show it wasn't anything but engine. I in the end got screwed on purchase. Buy new and if you go used go elsewhere.