Being Nationwide Dealers for Automobile Industry Over 11 years We, as a Business have Successfully delivered high-end Quality Products at Affordable Prices With unlimited inventory to choose from. Over twenty five thousand+ Happy Customers. The team at Best Use Auto Parts knows that every product counts, to make the entire shopping experience rewarding and fun as possible with Big Discounts and ongoing Offers.
Best Use Auto Parts LLC (bestuseautoparts.com) has 346 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
Best Use Auto Parts, bestuseautoparts.com
Website
bestuseautoparts.com
Category
Auto Parts & Wheels
Location
Mercer Island, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
SENT WRONG PART AND WILL NOT SEND RETURN INSTUCTIONS.
Response from Best Use Auto Parts LLCAug 18, 2025
We’re sorry to hear about your negative experience, but after reviewing our records, we don’t show any order placed under your name with our business. It’s possible this review was intended for another company.
If you’d like, we’d be happy to help direct you to the correct business so your feedback reaches the right place. Please feel free to contact us with any details, and we’ll do our best to assist.
Thank you,
Best Use Auto
JU
Julio
Bad Service/Engine untrusted people
I did buy an engine they told me that it had only 40K miles and it was not the case.
When I received the engine it was very dirty with black oil all over, then the sparkplugs were damaged due to excess over heating/ lots of rust everywhere.
I even took many pictures and a video of the bad engine making an awful noise and they said that it was not enough to get my money back.
I DEFENITILY WILL NOT DO BUSSINES with them again and I DO NOT RECOMEND this type of unprofessional scammers.
I checked with BBB and they are not even Accredited by BBB.
Why only after I did the review/post is when I get some attention to this issue.
I have requested several times to please get the report that you said the engine was tested and the report that mentioned that the engine only has 40,000 miles as promised before the purchase.
Why I have to keep asking for those reports/documents? Thanks!
Response from Best Use Auto Parts LLCJul 15, 2025
Hello Julio,
We sincerely regret your dissatisfaction with your recent purchase.
To clarify:
* The engine was delivered as described in your order, fully tested and inspected before shipment.
* Surface rust and minor wear are normal in used engines of this age, but do not affect functionality.
To resolve this: 🔧 We formally requested a diagnostic report from a certified mechanic to determine the exact issue, as:
* The problem may stem from installation (not performed by a certified mechanic)
* Without this report, we cannot verify the engine’s condition post-shipping
Our Commitment: ✅ If the report confirms the engine is faulty, we will honor our warranty with a replacement or refund.
Regarding BBB:
* While we’re not BBB-accredited, we maintain a 4.35/5 rating from verified customers, reflecting our commitment to quality.
We urge you to share the diagnostic report so we can take immediate action. Contact us directly at 206-566-5059 or email [email protected] for prompt resolution.
Sincerely,
Best Use Auto Parts
JM
Justin M.
Worst customer service ever “SCAMMERS”
Worst customer service ever, I’ve order a transmission for my camero on may 19, 2025 and it’s been 2 weeks every single day calling them when will it be ship , all they said it’s delay or they testing the parts, never got my transmission and spent over 2,000 $ , this is the worse company, please don’t get parts from them, they will “SCAM YOU” and if you search they address on the map it shows a gas station they don’t have a place, I’ve ask proof of my package being sent , nothing. They are lost life scammer, I wish the worse for yall to come to yall….
Response from Best Use Auto Parts LLCJun 4, 2025
Thank you for sharing your concerns. We sincerely apologize for the frustration this caused. To clarify the timeline:
* Your order was placed on May 19, 2025.
* VIN verification is mandatory for drivetrain parts to ensure compatibility and prevent incorrect shipments. We received your VIN# 3 days after ordering (May 22).
* Despite this delay, your transmission shipped promptly after verification and was delivered within our promised timeframe via R&L Carriers
Proof of Delivery:
🔹 Tracking #: I180379935
🔹 Signed by: Luis Mejia at Arrazola’s Mechanic Shop LLC
We stand by our process to verify every transmission’s fitment using VINs—this protects customers from receiving incompatible parts. While we regret the communication gaps, our records confirm delivery was completed successfully. Please email [email protected] so we can resolve this fully. We value your business and will improve our updates during delays.
Respectfully,
Best Use Auto Parts
PO
PISSED OF C.
WORSE PLACE I HAVE EVER DONE BUSINESS…
WORSE PLACE I HAVE EVER DONE BUSINESS WITH. THEY WILL LIE TO YOU OVER AND OVER AND THIS IS NOT HOW YOU ARE SUPPOSED TO DO BUSINESS EVER. I DO NOT RECOMMEND THIS PLACE TO ANYONE. AGAIN DO NOT DO BUSINESS WITH THIS PLACE THEY LIE AND CHEAT YOU FORWHATEVER REASON THEY CAN TO TAKE YOUR MONEY.
MC
Marteena C.
WORST COMPANY EVER...BUYER BEWARE
WORST COMPANY EVER...BUYER BEWARE. This is the most unprofessional company I have ever dealt with in my life. For starters, I was sent the wrong engine and the engine that I was sent was completely sludged with old oil. It was only supposed to have 40,000 mi on it. However my licensed certified mechanic stated there was no way that it had 40,000 mi on it unless the oil had never been changed in its lifetime. It was garbage so I contacted the company. Spoke to Dwayne who requested pictures once he saw how bad it was he stated to dispose of it and he would issue a full refund. However, I only received a partial refund and was then contacted by a representative named Christina who stated if I would take my bad review down she would issue a full refund. I took the bad review down and gave them another chance. However they did not issue the refund. Then I was contacted by Tom who is the rudest person I've ever dealt with in my life who continued to call me names and would not give me the refund. He told me I had no reason to dispose of the engine even though I told him that the previous representative had told me to do so and even supplied him with the text messages from that representative. He told me I was stupid and I was getting nothing and good luck with the dispute with my bank. I would have left zero Stars if that was an option. This is a horrible company to do business with. They do not uphold their word and they do not ship what they promise you they will and if they do it's in horrible condition.
Response from Best Use Auto Parts LLCApr 23, 2025
Dear Marteena,
We are deeply sorry for the frustration, inconvenience, and disrespect you experienced throughout this process. Your feedback highlights significant failures on our part, and we take full responsibility for the unprofessional communication, the mishandling of your refund, and the condition of the engine you received. This is not the standard we strive for, and we are committed to making this right.
To address your concerns directly:
1. Full Refund Confirmation: We have processed the full refund as promised, which should reflect in your account. You will receive a formal confirmation via email.
2. Engine Retention: As a gesture of goodwill, the engine remains yours at no cost, regardless of its condition. We acknowledge your mechanic’s assessment and regret that the unit did not meet expectations.
3. Staff Accountability: The behavior described by representatives is unacceptable. We are conducting an internal review to address this unprofessional conduct and ensure it never happens again.
What we’re doing to improve:
* Retraining our team on empathy, communication, and process adherence.
* Revising our quality checks to prevent misrepresented or subpar products from being shipped.
* Implementing stricter oversight of refund resolutions to avoid delays or broken promises.
A senior member of our team will reach out to confirm the refund has been processed and to discuss additional compensation for the distress this caused.
We understand that trust has been broken, and we are committed to rebuilding it through transparency and action. Thank you for holding us accountable—we are determined to learn from this.
Sincerely,
Best Use Auto Parts
NT
nick T.
AVOID!!!!!! SCAM!!!
AVOID. Was told I would be getting a matching engine and transmission with 54k out of the same car. When the engine arrived, parts clearly came out of two different cars. Sales rep dodged my inquiry so I spoke with a supervisor “Rick” who told me he would get mileage on the parts yet has followed up with me. These guys are scammers. “Trust me sir” yet they me a generic photo of the transmission they sent me, bait and switch the items I ordered, and overall just shady. Almost 5k spent yet I don’t have validation or peace of mind of what I bought. Bad business practices. So now I have an engine with transmission with one “odometer” ready, although parts came from two different cars. The bad reviews stand out to me on here and it’s clear as day why. SCAMMERS.
Response from Best Use Auto Parts LLCApr 14, 2025
Dear Customer,
We sincerely apologize for the frustration and disappointment you’ve experienced. Your feedback is deeply concerning, and we take full responsibility for falling short of your expectations.
We strive to provide accurate, transparent service and guarantee that all parts match the specifications agreed upon at the time of purchase. What you’ve described is not reflective of our standards, and we are launching an immediate investigation into your order and communication records.
To Resolve This:
1. Urgent Priority: Our senior team will review your case and contact you within 24 hours to address the discrepancies.
2. Full Accountability: If parts were mismatched or misrepresented, we will arrange a full refund or replacement at no cost to you.
3. Direct Contact: Please email [email protected] or call +1956 307-4649 to ensure your concerns are escalated and resolved urgently.
We value your trust and are committed to making this right. Thank you for giving us the opportunity to correct this situation.
NA
Nadial A.
The worst experience dealing with getting auto service
This auto place is trash, they have low life mechanics that put sealant all over the transmission, I started out just wanting a motor they said $1600, put the motor in loud noise, they said let them see what the problem is I go back, they took my transmission out saying it was bad, I knew it wasn't bad but they wouldn't put it back in, saying I can take the truck like that, so they acted like they was putting another transmission in it, this transmission is leaking all over my yard, these ppl are sad they don't honor quality, I was at another shop & one of the associates came by the other mechanic said I don't trust those ppl, unless u don't know their reviews speak for themselves, they need to go out of business, crumbs that made it on being heartless.
Response from Best Use Auto Parts LLCApr 8, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear about your negative experience. However, after reviewing our records, it appears this situation does not involve our business, Best Use Auto Parts.
We take pride in delivering transparent, high-quality parts and have no record of your transaction or vehicle details in our system. To avoid confusion, we kindly ask that you direct your review to the correct company to ensure your concerns reach the right team.
If you need help identifying the business you worked with, feel free to contact us directly, and we’ll do our best to assist.
Thank you for your understanding.
MS
Marc S.
STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY!! I ordered a low mileage engine from them, paid a premium for the low miles, and it was a bait and switch. Promised me an engine with only 46,000 miles (with a dashboard photo), but similar to other bad reviews, the car VIN it was actually pulled from came back with 117,000!! They flat out lied and charged me a premium as well. Additionally, it wasn't from their "warehouse" as they claimed, but from a broker in a different State (who was very gracious to answer my questions). Best Use promised to refund my money, but as of yet, nothing in my bank account. Fortunately, I stopped the delivery prior to arrival so never took ownership. They are not a good company, STAY AWAY!!
Response from Best Use Auto Parts LLCApr 14, 2025
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide honest, reliable service and ensure our customers receive exactly what was promised.
We understand your concerns regarding the mileage discrepancy and apologize if there was any confusion or miscommunication. In cases where an issue arises, we do our best to work quickly toward a resolution, and we are currently in the process of finalizing your refund. Since the delivery was successfully stopped before completion, no return process is required on your end, which may slightly delay the standard timeline.
We take all feedback seriously and will be reviewing this situation internally to prevent similar issues in the future. Thank you again for your patience, and please feel free to reach out directly so we can provide a final update on your refund status.
Best regards,
Customer Support
Best Use Auto Parts
