Sierra S.
I bought a doll that I’ve been waiting…
I bought a doll that I’ve been waiting for, for a week plus. It was finally delivered today and it is the wrong doll. Such a disappointment, however I have sent an email to customer support in hopes to get this resolved ASAP.
Response from BestRealDollJun 21, 2023
Updated Jun 21, 2023 We would like to say sorry because we did not inform you that the first doll head you received is a free gift. We have a lot of orders per day, and we need to inform each customer one by one. The doll head you ordered is on the way in another package. That means you will receive the doll with 2 heads. The doll head you ordered was already shipped out on June 15, 2023. Our customer service team had sent you the tracking number of the second package (doll head) by email. Thanks for your order and patience. ----------------------------------------------------------- Updated July 5, 2023 Hi, Hope you are having a nice day. According to the tracking number, the doll head you already received (Delivered On Thursday, June 22). That means you received the doll you ordered + extra free head. Our customer service team replied your email a few hours later after you emailed us about your issue. They have sent you 5 emails in the past 15 days. Until now no response from you. Please reply to us asap. Thanks for your order. If you have any question, feel free to contact us. Thanks ----------------------------------------------------------- Updated July 26, 2023 Hi, Your review is important to us. Since you received everything you ordered. Could you please check and reply our customer service email? If you have any question, feel free to contact us. Thanks




