bestpricefavors.comReviews of bestpricefavors.com

After writing a review I was contacted by Best Price Favors and was told my order was being shipped today. There was no record of previous messages that I left and they apologized for any inconvenience. I appreciate the fact that they reached out to me

I genuinely hoped I would be able to leave a glowing review about this company. Unfortunately, my experience has been the exact opposite. BestPriceFavors.com has been one of the most unprofessional businesses I have dealt with while planning our wedding, and at this point, I would strongly recommend taking your business elsewhere. I placed an order on September 2 for 300 custom frosted cups and 50 personalized handheld fans for our wedding. Their instructions specifically stated to reply to the order confirmation email with the artwork and that a proof would be provided. I sent our artwork immediately after placing the order. Crickets. On September 4, after receiving no proof or communication, I followed up because our wedding date is quickly approaching. Late that evening, I received this response: “Hi, I will check and send proof next week. I am sorry for this issue. Thanks, Natasha”. That was it. No explanation. No estimated production timeline. No indication of when “next week” I could expect the proof. As of September 8, I still had received nothing. At that point, they had already wasted nearly a week of an extremely time-sensitive ordering window, so I emailed again and asked whether I needed to find another company because the lack of communication was beginning to make me question whether the business was a scam. Instead of addressing the delay, apologizing for the poor communication, or simply sending the proof I had been waiting for, I received this incredibly dismissive response: “We did not bill your card yet, it's only billed after proof of approved. If you think this is what scammers do then you should order from some one else. Otherwise, proof will be sent later today or tomorrow. Thanks, Natasha”. Maybe my $200 order isn't significant enough to warrant professional customer service. Every day they wasted is a day I lost to find another vendor capable of producing and delivering these items before our wedding. There is a complete lack of proactive communication and the dismissive, snide response I received when I finally questioned what was happening is ridiculously unprofessional. When did basic communication and professionalism turn into an unreasonable expectation? If you're ordering for a wedding or another event with a firm deadline, I would think very carefully before trusting your timeline, credit card information and artwork to this company.

We used this company 5 years ago and had a great experience. This time not so much. I reached out and asked since I was a returning customer can I get a discount. I was told if I reviewed them before placing the order I would get a 10% discount. So I did. I needed the towels by August 15. I reached out on August 10 to confirm they would be here by then. I was told they would be a day or so late. I received them on August 20. I ordered 200 towels and and 80 of them were not printed correctly. Some letters very faint and faded. I reached out by phone and was told to send pictures via email. I have since emailed twice and left two messages and have got no response. I had to reach out to my credit card company to have the charges reversed. I cannot get towels before my event so I had to come up with another favor. UPDATE: I just read their response. My proof did not say they were distressed. I did go back and read the fine print and it did say it there. My only response to that was 5 years ago I got 230 perfect towels. Why this time were 120 perfect and 80 you could barely read some of the words.

This company claims they do not charge you until the proof is approved. They sent a sample for approval and I immediately disapproved it and said I was no longer interested in receiving it. The proof was missing half of the information. Well they charged my card anyways on October 30th and refuse to correct their mistake. Keep I mind this item was never manufactured and sent to me but they still charged my card and will not correct it after back and forth emails for 2 months and a call with the manager. This is an extremely unprofessional company and I would highly recommend you steer clear and look at other options.

I’ll say it again, this company is a SCAM. BUYER BEWARE! I have tried multiple times to contact this company, they have my money which has not been refunded, I never received the product I ordered. They don’t return emails or phone calls. I spoke with a manager who assured me that they are “not a scam” and said that I would be getting my money back. This was in the beginning of August, still no refund. I emailed (yet again) and also called the number the manager gave me . No one answered, no one called me back, no one returned my email. So I guess I’ve just had to learn an expensive lesson, but hopefully others see this review and take their business elsewhere!!!!

ZERO STARS!! SCAM!! Charged our credit card in January when order was placed - never received merchandise, said they were out of the color we wanted. After multiple emails and no response, credit card company now involved to get the $221 back. THIEVES!

If you plan to purchase items for a special event DO NOT USE THIS COMPANY! I've been promised a refund then told the credit card company was a problem, so we changed them. Then the check is in the mail...but of course it wasn't...then "give us your Paypal account for your refund... then of course STILL NO REFUND. They take your money and do not deliver the product. They lie and say they will honor a full refund then come up with excuse upon excuse as to why it hasn't happened. Unscrupulous is the best way to describe them.

This company is a scam! SAVE YOURSELF TIME, $, AND FRUSTRATION. I placed my order for over $150.in January. They quickly charged me but never delivered my order. They claim they refunded me a month ago and I'm still waiting for my $.