bestoutdor.com Reviews | Read Customer Reviews of bestoutdor.com

bestoutdor.com Reviews | Read Customer Reviews of bestoutdor.com

bestoutdor.com reviews

284 approved reviews, newest moderated first

Don S.
May 20, 2022
Worst customer service I ever received
Worst customer service I ever received, umbrella crank and tilt mechanism broke the first time I used it and can’t get them to exchange it or even send me a new assembly to try and fix it myself, spent more time exchanging emails and sending pictures then the umbrella is worth, will be pursuing a refund thru my PayPal protection, will never buy anything from this company again and recommend you take my advice, pay a little more but get a company to stand behind it’s products
Response from bestoutdor.comJun 14, 2022
Dear customer, we are sincerely sorry for the inconvenience caused to you. After receiving your message, we have sent you the prepaid return label to ship the wrong umbrella back and told you we would re-ship you the new umbrella once you have shipped the wrong item out with our original box based on our return policy. But we did not get any reply from you. Your understanding will be highly appreciated.
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Irmaly B.
May 5, 2022
Love my tent and perfect timing.
Love my tent and perfect timing.
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Patricia M.
May 4, 2022
Sturdy
Great sturdy set, the cushions are thin as I expected. Fits perfectly in my 10x10 screen house with another set of 2 chairs and table.
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David H.
May 2, 2022
Our first order with this company
Our outdoor umbrella arrived quickly and was exactly what we ordered. We are very pleased. We would order from here again.
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Corey L.
May 2, 2022
Received the wrong order and having…
Received the wrong order and having difficulty having the company send me to correct item.
Response from bestoutdor.comMay 5, 2022
Dear customer, we are sincerely sorry for the inconvenience caused to you. After receiving your message, we have sent you the prepaid return label to ship the wrong item back and told you we would re-ship you the correct item once you have shipped the wrong item out. But why you wont want to ship the wrong back us based on our return policy? Your understanding will be highly appreciated.
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Ken H.
Apr 27, 2022
I ordered 2 outdoor patio umbrellas
I ordered 2 outdoor patio umbrellas. One of the umbrellas arrived damaged. I emailed the company & within a day they got back to me and asked me to send them pictures of the damaged umbrella via email. Within another day they got back to me to say that they were shipping me a new umbrella and to not worry about shipping back to them the damaged one. I am very please with this company and would not hesitate to do business with them again!!!
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Shannon
Apr 26, 2022
HORRIBLE Customer Service
We placed an order for an Acacia Table and Chairs. Unfortunately the one back of the chair is badly damaged and we cannot use. Contacted them immediately via email and its been over 1 week to get a response...still nothing. Very disappointed with the customer service...actually there is ZERO service. Quick to take your payment and no effort into helping their customers. We just want a replacement...however they have lost a customer...do not buy from them! Rip OFF!
Response from bestoutdor.comApr 27, 2022
Hi! Sorry to hear all of these. But we could not find relevant information under the name Shannon, including our mailboxes and records of orders that you placed for an Acacia Table and Chairs. Do you have an order number or the receiver's full name? We need to locate your order to help you with this. If you have any questions, please contact [email protected]
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Sheila P.
Apr 20, 2022
ordered a 12v riding car for my…
ordered a 12v riding car for my grand-daughter's birthday. They shipped me a outdoor umbrella. There is no phone number to contact them so everything is done thru email. They told me that once I shipped back the umbrella they would ship out the truck. They offered no Compensation for their mistake. So because of their mistake I would not receive in time for her 2nd birthday. I would rate their customer service a 0.
Response from bestoutdor.comApr 20, 2022
Dear customer, Sorry for the inconvenience caused to you. As soon as we got your email, we apologized to you and immediately asked if you wanted us to give you a full refund or resend a replacement truck to you. You replied to want us to resend the truck to you. So we immediately sent you a prepaid return label to ship the wrong umbrella back. At the same time, we explain that once the logistics information shows that you have shipped the product, we will ship the truck to you immediately. But why are you suddenly reluctant to do it? And give us bad reviews? We have been doing our best to solve your problem as quickly as possible. Your understanding will be highly appreciated. Thanks
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