Best Online CabinetsReviews of bestonlinecabinets.com

The cabinets are great. But you have to beg this company to send your order... my first order I placed arrived a month late. I am currently waiting on another part to complete my project... I placed the second order for one cabinet part on the 1st of December... it is not the 23rd of December not item has been sent. I have reached out to the company and no response. I reached out via chat room and they say they can’t do anything the order is still processing. Don’t trust their shipping guide lines. Before they got my money they guaranteed that the product would be shipped in 3-5 days...this is unacceptable. Do not order from this company. The product may be alright, but trust me you will not receive the items anywhere near on time. Also if you have to do any returns it is a nightmare. I’ve lost over $1000 with this company. So make sure when you place your order it is absolutely correct. And before the delivery guys leaves spend and hour at least opening up the packages making sure all items are correct.

Cabinet had the tracks fallen out screws missing and not tight. Also a big gouge in the side.

Ordered sample doors and a quote based on a kitchen design we provided. After returning the doors sample, they charged us for a ding that was in the door when we received it. If they are going to try and nickle and dime me over a sample door when a multi-thousand dollar purchase is being considered, then there is no way I will risk my kitchen with their poor customer service.

Pros: We love the color Cons: Damaged cabinets, doors, and frames: -Some damage from shipping, was replaced promptly (the first time), like broken cabinet pieces, cracks in doors and frames. -Some "damage" was poor staining on doors, knicks and broken sealant or glue showing on frames and doors. -Some "damage" was completely ridiculous, like someone at the factory using a sharpie to cover a natural knot in the wood, or marking a big X with a pen on the back of the stained microwave cabinet. Incorrect holes: -Crooked screw holes. -Incorrectly placed screw holes, either you couldn't place the frame because of the location of the screw that was supposed to line up with the cam lock and wouldn't even line up with the hole at all, or you follow a screw hole just to break the backing of the cabinet. -Screw holes that were not completely drilled through. -Wood peg holes that were so off if you used the pegs you couldn't place the frame. -Missing pre-drilled holes from the inside of the doors. Frames: -The cut groove to go over the top or bottom of the cabinet was beveled crooked, or not wide enough. -Forcing straight frames onto bowed cabinets may work, but its noticeable when you hang doors Assembly Videos: -Because the instructions come in Chinese? maybe?, there are assembly videos, which do not tell you what screws are for what, and there are only so many videos, there is not one for each type of cabinet. Second shipment w/ replacement parts: -Here is where the real fun began, we had asked for replacement frames that simply would not fit the cabinet fronts, only to find out the frames were perfectly fine, the cabinets were so bowed the frames would not fit them, as they were more square. -Upon informing customer service of the issue, the response we received is that we're pretty much being difficult and making this all up. And that our contractor (which we do not have, would be able to assemble the bad product no problem): "Basically for all the problems about surface finishing, we are able to send you replacements with no question. For the problems caused during putting cabinets together, they are usually assembling problems not the product problems. There are average 3500-4000 cabinets sold from our warehouse every month, but we rarely have so many cabinets having same kind of problems just in one kitchen. For example for a lot of wood panels, some times they are a little bit bowed since it's made of solid wood. You should be able to push or bent it a little bit to make the frame in. You can see these are just normal panels and constantly seen in a lot of solid wood products. Your contractor should know how to do these by his previous experiences. If the boxes are still not putting up together, please give us a detail list of the items you need. Since we already sent you a lot of parts last time per your request, and we need to open boxes to get all the parts, please make sure the list you provide will 100% solve the problems. We will also check all the parts we send to you and make sure everything are in good condition." -After this response we began assembling the cabinets backwards, removing screws and wood pegs, "pushing and bending" the frames as instructed and the frame cracked, a shelf split and the top of the frame was pulling away from the cabinet so badly you could see 1/4" of the hardware trying to hold it in there. But what would you expect after we telling them the frames are as much as 1/4" to 1/2" off in some places, and provide photos. Third Shipment with replacement parts: -We were promised they would inspect the cabinets so we would have no trouble finishing up our install. In two of the boxes the hardware box was not secured and scraped the shelving in SO many noticeable spots, that we had to pick and choose between the first super bowed cabinet and the second supposedly good cabinet to get something together that didn't look beat up. We still had to bend and push and remove screws and replace screws to get everything together. -I demanded these replacement parts, and in response to being told "we've already sent you so many parts" I said I would gladly send the damaged, bowed, unusable parts back. Upon which I was told I would be sent a return shipping label. Two weeks later, I still have no label, still have cabinet parts and boxes everywhere, and am STILL being inconvenienced by BAD product! I do NOT want to bother with packing these back up and lugging these out to the end of the drive (unless its for the trash man!) and arranging a pick up, just like I did NOT want all these assembly issues, damage issues, and waiting of a combined month for replacement parts. The bottom line is, this was a HORRIBLE experience for my husband and I. The reviews and website made this look and sound like it would be a fairly easy, do-able process that should not have been drawn out as much as it has been. The cabinets that went together easily took 15-30 min, the rest of them took hours each. We're very capable, handy people. Shame on us for assuming the "Ready to Assemble Cabinets" were actually ready to assemble. We will not be recommending this product to anyone. We expected such a better experience than this, higher quality of product, and better response to these issues from customer service. They call out the big box stores in the "about us" section, but it would have been well worth the extra money not to have gone through all this.

First off, the customer service was top notch. I have zero issues with that. The biggest issue was the quality of the cabinet. To sum it up, it is pure Chinese manufactured garbage. Warped panels, alignment issues, the drawer dovetails don't fit causing binding when opening/closing the drawers. It's not even plywood, it seems like a laminated balsa wood. I tried to save some money, and found this vanity to be the best price. I totally regret buying it, and never will purchase from them again.