Christian P.
Beware!
This company or their shipping company does a horrible job of quality control and getting ALL of the cabinets to you. They blamed us and wanted us to pay for the missing cabinets. They finally sent them to us with us having to pay for shipping. One of the doors was broken. We were done by that point. Beware!!!
Response from Best Online CabinetsApr 1, 2019
Thank you for the feedback. Any time an order is shipped, an email with the shipping information, tracking number, and receiving instructions is sent with detailed instructions on what to expect and what to do in case if there is damage or the shipment looks compromised. You reached out to us and claimed over eight boxes were missing, all which were shown in the pictures of your shipment right before shipping and was sent to you. We asked about the condition of the pallets when the shipment was delivered which should be checked as outlined in the receiving instruction as it is possible the pallet was damaged and items were lost in transit or the shipping company repackaged it, but you mentioned the pallets had no issue. Regardless we gave you the benefit of the doubt, emailed the list of the replacements for you to confirm, covered the shipping, and sent the items. After receiving the items, you later contacted us and said another item was missing which was not on the list that YOU confirmed. The shipping you paid for was for the additional item you failed to confirm.