Best Online CabinetsReviews of bestonlinecabinets.com

Response from Best Online CabinetsJul 2, 2021

Hi Doug, Thank you for the feedback. We take all our customers' time sensitivity very seriously and do our best to meet them. We generally meet our lead times, however our warehouse was moving to a new location in March - April 2021 which made lead times longer than usual, however the move is now completed and our lead times are back to normal. We unfortunately do manage our own shipping and all our freight shipments are contracted out to a third party freight carrier. Delays unfortunately may happen during shipping however we are in daily communication with our shipping brokers and try to keep our client's up to date with the latest information. The information unfortunately is not always instantaneous and may generally take a few hours - a day before we hear back. Our main mode of communication for these updates is via email so that you will have a written record for reference and are provided the moment we receive it from our shipping brokers.

Response from Best Online CabinetsJul 2, 2021

Hi Casper, Thank you for the feedback. We sincerely apologize your kitchen was not fully delivered at the end of December. Our standard lead time on ready to assemble cabinets is 5-7 business days, but slightly longer in the months of November and December due to our largest Black Friday and Cyber Monday sales. Delivery times are also extended during this time of year as it is peak holiday shipping season where both rates and transit times go up as well several holidays being in between. Our shipments go through multiple checks before shipping out to ensure all items are accounted for and that there are no items missing. Unfortunately, we ship exactly what is ordered and always ask client's to double check their orders to make sure they have everything they will need. If any items were forgotten or left off the order, it would need to be reordered and go through the stand processing time again. All our designers are passionate about designing our client's kitchen exactly how they want it and will not hesitate to make as many changes necessary until it's perfect. Our newest designers have a minimum of two years of kitchen design experience, with our senior designers having five plus years. Apologies our designers did not meet your expectations. We would love to hear your feedback on what you would like to see more of or differently during the design phase to improve your experience.

Response from Best Online CabinetsJan 18, 2021

Hi Ernest, Thank you for the feedback and apologies about the negative experience. Our lead time for replacements is normally 3-4 business days once the list of replacements has been confirmed. We received your email regarding the warped doors and asked to please go through the rest of the shipment and to notify us if there are any other issues and if not to let us know and we will have the doors packaged and shipped asap. For the Malibu White Shaker cabinets, the side panels come with pre-drilled holes marked for the hinges and the back of the drawer face are marked for the drawer box. If there is any confusion or questions regarding the assembly, please reach out and we will be happy to assist. We understand the cabinets do not come with best assembly instructions. We have more detailed step by step pictorial as well as video instructions online.

Response from Best Online CabinetsJul 22, 2020

Hi Nancy, Thank you for the feedback and we are disheartened to hear you are unhappy with the quality of the cabinets. We see that you ordered our Piano Paint White Gloss selection which is one of our higher quality cabinets. Please reach out to us as we would like to hear why you think the cabinets are poor quality.

Response from Best Online CabinetsApr 16, 2020

Hi Sean, Thank you for the feedback and apologies about the negative experience. With the ongoing pandemic, our containers are significantly delayed so items are taking longer than usual to restock. We provided alternative options and one of those options was the Malibu White Shaker which is significantly higher quality than the one ordered, but unfortunately we are unable to match the price. Regarding the situation with the warehouse, we are improving the method used to track inventory. We try to provide a positive experience to all our customers, but completely understand various things may go wrong affecting that experience. We are happy to hear you found cabinets that you are happy with and definitely encourage everyone to do their research before purchasing.

Response from Best Online CabinetsApr 8, 2020

Hi Roger, Thank you for the feedback. As outlined in our damage and replacement policy, pictures of any damage or issues must be sent to us before the cabinet has been assembled or installed so we can determine it did not occur during assembly or installation. Unfortunately, the picture you sent to us shows that the cabinet had already been assembled and installed.