bestof-hawaiiReviews of bestof-hawaii.com

We booked a family cruise in Hawaii through best of Hawaii. They did not screen us properly so we had to cancel, and they never issued our $1,800 refund. Buyers beware. Response: if you read the response below calling US “negligent” for having to know that someone with a pacemaker could not go on a dinner cruise? That says it all. Pathetic. By the way it took 6 weeks before I had to dispute my credit card after they told me it would take 10-14 days for my refund. Don’t make me post the texts with your employee’s apologies...

I paid a lot of money for the luau which included transportation to the event. Transportation (to me) is a simple ride to and from the event. Unfortunately, the guide, (heavy set Hawaiian woman named Funi??) decided to force Polynesian culture on the bus. Then made fun of or harassed the people on the bus that didn't want to participate. I just wanted a ride so I could enjoy the Luau but the forcing of Polynesian culture and harassment by the guide had me wanting to return home before we even got to the event grounds. All I wanted was some Hawaiian pork, but I had to wait for that while they went through all the side events. The staff even tried to force me to attend one of the side events (unvailing of the pig) when I didn't want to. So, I decided to return to the bus. However, the bus drivers were not with their buses so I had to wait about 2.5hrs until they returned so I could get back on the bus. I was told (inside the event) that if I went outside the event, it would be no problem getting back in. I am disabled and need to get up and walk around (with a cane) after sitting for awhile and vice versa....sit after I have been standing for a while. There were 4 tour buses ONLY in the huge parking lot at Paradise Cove and no cars, parked or entering/exiting. So, since I needed to walk, I walked around the parking lot. I was harassed but one of the security guards and was threatened with being arrested for walking in the parking lot. She stated she needed to make sure Paradise cove customers were safe and she didn't want me to get hit by a car. I am 62yrs old, I can see a car coming towards me and get out of the way, NOT to mention, as I stated earlier, there were NO VEHICLES in the parking lot. I was then told I would not be able to reenter the Paradise Cove (to join my wife)! So, basically I paid for the Paradise Cove Luau event but didn't get to attend it. A huge waste of my time and money. To top it all off, in all of that disgust, the $5 flute I purchased in the souvenir store for my son got lost while waiting outside the event! Those are my reasons for the 1 star

They lied to us. The tour was supposed to end at 12.30 but we didn’t get back until 3.30. Totally wasted a day.They didn’t have the tickets to pearl harbour until 1.45 pm and we were picked up at 8.00.

All I got to see for the first hour was water very disappointed and a waste of money hit or miss my tour was a miss thanks josh

I never got to do the extreme part ride the ATV

We had booked a luau - for my birthday, on my birthday - at Weimea Falls. But the morning of the luau I received a phone call that they couldn't accommodate us. So, they re-booked us on to the Paradise Cove Luau. The Paradise Cove Luau was by the far the worst luau I have ever gone to. I wish I had time to read the reviews versus a sudden re-booking. The food was so terrible that I could not eat a single thing. I do not eat dark meat, and the chicken thighs provided were so cheap and tacky. I could not eat anything provided because it was so terrible (I do not have any dietary restrictions) - so on my birthday I did not get to have dinner and neither did my children. I desperately wish we had spent $500 on a fancy dinner someplace with excellent food (3 of our party were children). The show was very short and boring. We found better shows for free around the island. My kids were not even interested in the show, and my children normally love luaus. This just felt like the owners of Paradise Cove wanted to gain maximum money by packing in/bussing in as many people as possible, giving everyone cheap food, and hardly hiring talent. I feel like I was scammed. As an airplane pilot I travel to Hawaii several times per year and I will tell people to avoid the Paradise Cove Luau as an over-priced method to pack in as many people as possible. Usually I am a very positive, upbeat person, spending my birthdays in Hawaii as a treat with my family. But this birthday was very disappointing. The feeling still does not leave me that I wasted an incredible amount of money on a horrific experience - on a day that I had wanted to celebrate. If I could give this a 0 I would. A 1 rating is too high for our experience, especially for the very large sum of money that we spent!

This place is just a scam. They took my money and never picked me up from my hotel to go jet ski. Do not I mean do not pay for there services is all just a big scam.

over charged for the worst seats at the luau