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bestof-hawaii (bestof-hawaii.com) has 586 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Nathalie
I am trying to get in contact with your company for weeks now. By phone/mail/messenger/chat on your website/... No respons what so ever. You cancelled our luau due to the covid pandemic, I understand that, but we paid for it, about 305 dollars, so we expect a refund. When will we receive that? It's not a good service, when you don't even reply to all my mails! 😠 Our ordernumber RR7JA1N
Joseph E.
I’m hoping by writing this review that even if one person does not book after they have read this, then I’ll be totally satisfied. We booked a tour in February 2020 for a tour in May 2020 to Kualoa Ranch. Due to the coronavirus this tour was cancelled by the operator and to this day 8th June this company has failed to refund or answer our numerous emails and do not respond to our phone calls. They do have a responsibility to refund their customers and by reading reviews here and elsewhere, obviously they should not have your business and I hope you take this into consideration and book elsewhere. Companies like this should be out of business!
David F.
I have left several voice messages and emails with Best of Hawaii with no response to my question. I canceled a trip about a month prior to the reservation and have yet to receive any information on when I would get my refund. The website clearly states reservations can be canceled only 48 hours prior to the reservation so I don’t understand why I have not received a refund.
sandhya
I did not like their services
Daisy A.
They say you can get a full refund if you give them notice at least 48 hours in advance no questions asked, but be prepared to wait a long time for your money back I canceled on January 16th and it is the 28th and I'm still waiting for my refund. They didn’t even attempt to process it until the day after the excursion was supposed to take place which was January 24th.
Eng Guan T.
Honestly... Hawaii nautical whale watching guarantee is fake... Whales Guaranteed: If you don't see whales on any of our "WHALE WATCH"-specific trips, come back again 1 more time for free on trip of equal or lesser value. (Rerides only, no refunds). What mean by Whale Guatantee? Come again 1 more time ? Guarantee whale watch ? “Rerides” mean ? If just reride one time and there shouldn’t written WHALE-GUATANTEE Poor as I came fo far and choose this company and I got no whale at all...
Curtis H.
Waste of money. Glass Bottom boat that you don’t get to go to the glass on...
Christina
I haven’t had a chance to call in but I feel like I got scammed. I have already contacted my credit card company and will be calling to speak to someone tomorrow.
