Best Name BadgesReviews of bestnamebadges.com

Horrible customer service. Requested a couple of changes to initial name badge proof, mostly for larger font. It took a full day for each response even though I’d requested expedited service. Final proof came back with my name + “for comparison” typed on the proof. Size was OK, so I ordered. They printed my name + “for comparison” on the badge! Said I had approved that proof. Someone isn’t paying attention! Customer service agreed to reprint. Sent me a new proof to approve and it was the exact same with “for comparison.” I’m done.

I ordered custom name badges and specifically asked on October 13, 2025 if the writing would be hard to read in person because the preview looked very faint. Jacob Goodman told me that it only appeared that way on the computer screen and that the printed badges would be clear. That was not the case. When the badges arrived, the names were extremely light and very difficult to read. I contacted the company, but the only solution offered was for me to pay again for replacements with darker text. I am disappointed because I asked this exact question before approving the order, and the reassurance I was given was not accurate.

Terrible service. From the moment I requested a quote, I informed them that I needed my order by August 22nd, as I had an event on August 23rd. The person who assisted me and designed my order guaranteed that I would receive it on time. Two days before my event, and having not yet received my order, I contacted them, and the response was that due to bad weather and a shortage of materials, they were experiencing a delay, but the good news was that my order was ready and would be shipped the next day. It was all a lie. I never received it. On August 23rd, the day of my event, I tried contacting Brad, who responded hours later. His last response was that if I needed my order that day, I should pick it up at their office in Pembroke Pines. My event hadn't started yet, and he could have sent my order in a way other than USPS. I told him that if it didn't arrive on time, I would request a refund. He didn't respond until Monday, when he apologized and said that I would have my order in my hands. I didn't receive it until Tuesday, August 27th, which was 5 days after the requested date. A mockery. He also sent the order with a cynical note asking me to rate the service and saying, 'Help me (mistakes happen).' A total scam. After that, they sent me an email saying, 'Enjoy your order.' What a lack of respect, what terrible service. I have never felt so mocked and scammed. Now, to process the refund, they want to ensure I return the order first, and once they receive it, they will issue the refund. In other words, I have to trust them once again. Negative! A scam! Please, do not buy or place orders with these people. And lastly, despite my repeated complaints and claims, I have not received a single call to clarify or offer an apology.

I feel manipulated, misled, and duped. Nowhere on the website does it even mention a one-time set-up fee. In fact, the language on the website leads one to believe there is no charge while not explicitly saying that. My customer service representative said in his email to me to 'call anytime.' Upon calling, I was told he does not take phone calls. Misled again! When I asked where on the website I could have found notification of the set-up fee, the answer was, 'it is not there.' I will not be ordering from them again even though they assure me it is a one-time set-up fee. I prefer to do business with companies that have integrity. In my opinion, this one does not...and fortunately, there are other options out there.

Unless you have plenty of time to wait don't go anywhere near this company. I will be looking for a different company moving forward. Once you receive the items they are fine but we have had to wait 6 weeks for the name badges and I am still waiting for the desk plates and holders which I ordered at the beginning of September, 2022. I'm guessing their turnover of staff is a problem making their customer service and follow up practically non existent. I guess we are just a small fish in a large pond and I doubt they will mourn our loss!!!

I have been a Best Name Badge customer for 7 years. As you can see, back in 2017, all the reviews were positive. The customer service then was great! Now, HORRIBLE customer service. I have sent emails that have gone unanswered, I have asked for TWO of the following name badges and they send one, (which is DUH, company, you are losing money), and the last straw was this recent encounter. I ordered and paid for TWO name badges for TWO staff and they billed me for ONE name badge for TWO staff, I just figured they can not get it right, I paid on April 29th and the website and email indicates it will take up to15 days for production, which is a ridiculous time span. I emailed on May 16th and got a less than reasonable response that they are working on them...........I called on May 23rd and the associate who answered the phone was extremely unprofessional and loudly told me they were short staffed and my order would be there when it got there! Unbelievable. If we took care of customers with that level of disrespect, we would not have any customers. I told my business office manager that we should never order from them again and move to a different company.

All the comments on being slow are 100% real. Week Five on my wait for name tags. Still in shipping. Been there for a week now. If you have the time of months to wait, go ahead and order. Hopefully your package arrives, if it ever does.

I have actually been using this company for the past 9-10 years and I have finally thrown in the towel. This place is ridiculous, awful, and they have no clue what is going on. For the past two weeks I have been trying to order new name badges with our new logo. I sent them the vector, font and the names. I would only get one reply to my emails once every 1-2 days and each time I had to explain to them what I wanted. In the span of two weeks I have talked to 3 different people. Each time they send me a proof that is wrong and it takes them several days to respond. Then all of a sudden out of the blue a new person emails me and I have to start all over. This isn't just a one time thing with them. It's a typical workings with them. I will never use them again!