Shannen S.
DO NOT order from here.
I dont even feel like I can give 1 star, that is how horrible this place is. I understand there can be turnover in employees but I have gone through two sales people and my badges are still not here and I paid for them on September 12th. I have called AND emailed and requested to speak with management and no one has returned my calls. Now it is just principle, I want my money back. DO NOT order through this company. BIG MISTAKE.
Response from Best Name BadgesOct 23, 2015
We have very little turnover, but one of our previous customer service representatives went off to school. Shannen's new representative was prompt and attentive per the email string that I reviewed. The badge order was shipped nearly a month ago. The customer just notified us that she didn't receive it, and has resorted to posting negative reviews all over the internet. The order appears to have been lost in the mail by the post office or was not deliverable. We have an email from her 25 minutes prior to this review asking to speak with a manager. We would certainly be happy to ship out a replacement order at no charge, but were never given the chance. The customer also did not pay for her order on the 12th as claimed, but a week later. Her order shipped out shortly after. We ship over 300 orders daily, and have 1 bad review here. I would urge potential customers to keep that in mind. Cordially, -Ryan Best Name Badges