Best Name BadgesReviews of bestnamebadges.com

I have ordered ID badges on multiple occasions from BNB. While they produce an adequate product, service is extraordinarily slow, lie when asked for status updates and are rude when contacted about orders. Searching for better source, hopefully in the Southwest.

I ordered a number of badges for our upcoming shows. Everything up to paying the invoice was fine. Then a week later I used the chat to ask for a status. Jamie simply said that it was not in production yet. I asked why and she disconnected the chat. I called and asked for a status. I was told that if I paid extra then they would put the badges into production and ship them. When I refused, I was told that there was not ETA on when they would go into production. a VERY POOR COMPANY!

NOTE: All the "positive" reviews were posted on the same date or within a couple days of each other. Ironic? I think not! I was working with a specific rep with this company and everything was fine. I placed an order over a week ago and found it odd to have not been contacted back after a couple days. I e-mailed my rep again, with no response. I called the company, who just has a generic number, and spoke with another rep. She first responded with, "We have all been very busy," which, as a customer service rep, should NEVER be something you tell a customer. So my time is not important? So that is an excuse to not DO YOUR JOB? I am also very busy and I do not have time to follow up on orders multiple times. She then asked me who my rep was (which I believe should have been her FIRST inquiry.) I told her my reps name and she then informed me that she no longer worked for the company. Does anyone check past employees' e-mails? How was I to know that she no longer worked there? Was anyone going to reach out to her current customers to inform them that their orders were not going to be submitted? She then informed me that Best Name Badges has over 200 pending orders currently, which again, is not something I want to hear about. I am a customer and the only order that I am interested in, is MINE. I am very disappointed with the service this company has offered, or lack there of. I just tried calling the plant manager, Sam, who I emailed after my phone conversation several days ago. He has not responded to my e-mail and was not available to speak to me on the phone. Again, the rep who answered the phone told me that they are "very busy." Too busy to resolved a current, paying customer's order in a timely manner? This has been the WORST customer service I have ever experienced.

If you are looking to get ripped off, hire this company to produce your name badges. Quick turn around? Non-existent. Excuses? They are full of them... sickness, too busy, etc. We have been waiting on a refund for over 2 weeks! Absolutely the worst vendor I have ever worked with. STAY AWAY FROM THEM LIKE THE PLAGUE!

Started the process by working with a guy named Alex , everything seemed fine at first. I sent them my logo and asked them to send me a couple proofs. I then asked them to ship those proofs so I may physically inspect them and see which one I liked in person . I paid 20 dollars to have two name tags sent over. I picked one of the two I was sent and I asked that my logo was enlarged by a 1/4 of an inch and also that the black border was removed. I then paid for 150 of the name tags and waited until I reicieved them . When they came in the mail all my name tags we're missing the clear dome that the first two name tags had. Nowhere in any of my emails does it state that I would like to have that removed. I called "customer service" and found that it's not really customer service it's actually customer disservice. The lady I spoke kept saying I should have reviewed my invoice better and that it's my problem that I didn't notice the dome was missing. I then asked her how they came to the conclusion of removing the dome in the first place and she had absolutely no answer for me. I've never experienced such terrible customer service ever. They truely don't care about their customers they just want you to pay the invoice and never bother them again! PLEASE STAY AWAY FROM THIS COMPANY

I wish I could give them no stars...possibly even negative stars! I ordered a name badge with Riel. Our communication was initiated via email. I told her what I was looking for, followed by a couple questions. The questions weren't acknowledged in her response with another question. I was a bit caught off guard by the very informal correspondence by her but didn't think too much of it. After my answer to her question, I did not hear back from her. After a couple days I called Riel. Just as her email, I found her to be less than professional in her phone etiquette. Still, I chose to look past it....it's just a name badge, right? I acknowledged the correspondence between the two of us and requested an update. She said, "We have been very busy, you will be my next order." Ok, no biggie. I'm a reasonable person. She sent my proof along with an invoice. In the email she stated the name badge will be produced upon payment of the invoice. I corrected the proof, provided her EXACTLY how the name badge should read and asked how long I could expect the process to take. Once again, no acknowledgment of my question. She sent me a corrected proof. I acknowledged the proof was correct and paid my invoice. Approximately a week and a half later I called for an update since there were no tracking options available. Riel, in her usual way, informed me the badge is still in production. I asked how long production takes, she FINALLY answered my question (probably because she was on the phone). She answered anywhere from 2-4 days. When I inquired about the timeframe of when I paid my invoice she became overly snippy with me and once again, said they have been busy. At that point, I asked to speak with her supervisor. She danced around it for a second then just gave me the 'manager's' email. Sam. She then followed up with, "Your name badge will be mailed out today." Ha! I couldn't figure out how it went from 2-4 days to today. I asked how that would be possible. She snidely remarked with "Well, I will WALK over to them and TELL them to send it TODAY." My professionalism and patience wore out at that very second. I advised her she will not continue to communicate to me in such a way as I will follow up with her supervisor. At that point, I was drained with the ridiculousness of this company. I figured I would just leave it be, wait for my badge, and never do business with them again. I later found out from other colleagues they have had the same issues with Riel and even after speaking with her supervisor, nothing has changed. After receiving my badge, I realized I would need to speak with Sam. I am not surprised the service is so poor. He is the male version of Riel, only he carries the title of Operations Manager! I received the first proof (the one I had advised was incorrect), to top it off, my name and company name were not even centered on the badge. I advised Sam of the issues with Riel, which he was already aware of her behavior from other colleagues who had spoken with him as well. I said I waited this long just to get the wrong badge that is not even centered. He didn't seem to be concerned AT ALL...like, not even one acknowledgement of Riel's behavior. He said he would review my order and find out what went wrong. I told him I don't want another badge. I told him I didn't want to do business with his company due to the lack of quality as well as service I have received. I requested a refund. His response, "Refunds are under MY discretion. You can pay for the return and we will refund the purchase." So, I need to pay for this company's error?! He is willing to send another name badge for $11 for free instead of refunding the $11 I spent? When does that make sense? Pay your employees to reproduce a name badge (operation expenses) and reship versus just refunding my money? When he advised me it was up to him to refund the money, I asked about the owner. He continued to tell me that he himself runs the company and he makes the decision on refunds. Sounds like BNB needs another Operations manager. I see responses by the 'Owner', Ryan. I found that interesting since he apparently is unreachable for anything regarding HIS business. A business owner who spends his day defending the lack of quality service and products is one who refuses to acknowledge that MAYBE there could be some changes in house to prevent all of these nasty reviews. There is no accountability for their employees. To say things like "we put out over 300 orders a day", should not be considered an excuse for poor services. Spend the extra money to hire more man power to keep up with the demand for quality production! Just because those orders are being filled doesn't necessarily mean the customers are happy. I was denied as an unhappy customer who tolerated the unprofessionalism until I received an incorrect name badge in an untimely manner.

This company is irresponsible and their customer service employees are rude. I will no longer be ordering from them. I ordered name badges from Bestnamebadges.com on a Thursday that I needed the next Thursday and paid expedited shipping costs to get them on time. They sent us the wrong package. I called to inform them and request my package. They assured me that my package would still arrive on time and that a return label would be sent to me to ship back the other badges. My badges did not arrive until the following Monday which was after the event I needed them for. I called in to complain and ask for my money back (which shockingly, they gave) and then I was sent the return shipping label. When the FedEx driver wouldn't take the package that was wrongly shipped to me, I was told that I needed to drive the package to the nearest FedEx store myself, that was 45 minutes away. The manager also called and yelled at one of my employees who knew nothing about the situation. Then when I returned his call he accused me of stealing the other name badges and threatened to have me arrested. He was very rude and told me it was my fault that I received the wrong order. I emailed the owner of the company and requested that he call me to talk about the issues I was having. He agreed to call me but never did. Upon sending another email I have received no response. Very dissatisfied.

I have been using this company for 4 years now and the service is getting worse and worse. Each order I send in is either really really late or they send me the wrong order. 4 years and about 8 orders from them and I have only received ONE order that was correct. The last order I received the representative couldn't understand what was wrong with my order even after I explained it 3 times in an email. I finally had to talk to his manager to get it corrected. All that was wrong was the name..... Somehow that takes 3 emails, 1 phone call and a manager to correct. I then asked for a cancellation on my order and a refund and they denied my request. They have a great product but their customer service need much help. I will no longer be ordering from them. There are better services out there.