Best Custom BoxesReviews of bestcustomboxes.com

Good printing quality and packaging finish. The customer support team handled the process professionally.

Chris helped us finalize our custom packaging quickly and answered our questions promptly.

DO NOT ORDER FROM THIS COMPANY THEY ARE LIARS AND THIEVES.They took my money and it is over 2 months later and I still do not have my product. I was told the boxes were produced in Canada, with a 12-15 business day turn around time - ALL BLATANT LIES. I have never been compelled to leave a negative review before but the lack of transparency, accountability and care for customers is appalling and I would hate for any other small business to experience the nightmare that I have gone through. Awful communication, no willingness to take ownership for the fact that my products were supposed to arrive in December and they missed a website product launch and will not arrive for our busiest holiday of the year (Valentine’s). I have lost over $3000 to them and thousands upon thousands of revenue because of Best Custom Boxes. Please do your business a favour and avoid this scam company at all costs.

Very happy with my experience! The design support was amazing, and the final boxes looked exactly as we wanted. Chris was extremely helpful and kept me updated regularly. Highly recommend Best Custom Boxes for anyone looking for premium packaging solutions.

Excellent customer service and on time delivery! Quality is on point with our needs. Extremely satisfied and one of our top suppliers.

Its a total scam company. They claim that they are based in Ontario with their warehouse in BC but thats completely false. They are based in South Asia and the delivery time will be 4 if not 5 times longer than what they tell you it will be. I was willing to pay a premium price for high quality custom boxes WITH A QUICK TURN AROUND! If I had the time to wait 1.5 - 2 months for a tiny volume of tiny boxes for the crazy prices I paid...I could have easily gotten them from a fraction of the price from other places. And they have the audacity to email you back after my bank refunded me the crazy cost to tell you how you have done them wrong...absurd. "Sam" run your business honestly and tell your customers the actual time it will take to get the boxes made AND where the boxes will ACTUALLY be made and maybe you will have better chances with your business.

SCAM COMPANY – AVOID AT ALL COSTS. Absolutely disgraceful service. We placed an order for 1,000 boxes on 25th July with a clear promise they would be delivered no later than 22nd August. What followed was months of lies, false promises, and zero accountability. Every single week we were fobbed off with a new excuse – from “misprinted boxes” to “you’ll get them next week”, over and over again. When they finally bothered to deliver – on 10th November at 10pm, over three months late – they sent less than HALF of what we paid for. As if that wasn’t bad enough, when we questioned the shortfall, we were told the remaining boxes had been “misplaced” and they’d be “reproduced and sent”. Then came the next email – on 17th December – saying they could no longer fulfil the rest of the order and would refund us for the missing boxes. It’s now March. Still no refund. They ignore emails. They ignore calls. And the rare times they do answer, we get the same pathetic excuse: “you’ll get it next week.” Lies, lies, lies. This entire situation has caused major disruption to our business. We’ve been left chasing money we’re owed for a product that was never delivered. Do not trust this company. They are unreliable, dishonest, and quite frankly operate like a scam. I will be sharing this experience across every platform possible until we receive the refund we are owed.

What I appreciate the most is how easy is this company to communicate with. They answer in a timely manner and take their time to answer all the questions. We ordered from them once for several of our products and will be certainly ordering again. They are quicker than other companies we work with, and prices are also very competitive. The printing process is quick and smooth. The results are beautiful. We will definitely be working with them again. Our business sells nail care tools (u-tools.ca) and you can reach out to us if you have any doubts this review is real.