Best Buy TransmissionReviews of bestbuytransmission.com

DO NOT BUY FROM THIS COMPANY DON'T BE ANOTHER STATISTIC YOU COULD GET THE NEXT LEMON This transmission lasted less than 10,000 miles. Problems started shortly after installation. I took it to three shops for diagnosis and repair. At one shop it got burglarized. THAN, THE REPLACEMENT IS DEFECTIVE, it does not shift correctly. I still need to take it in for diagnosis and repair. They did not return my call for five days. They predicted 23 days to ship a replacement, luckily after complaining, the shop would charge storage, it only took 7 days. Total, revised (Lucky the shop did not charge the storage which would have been $32/day.), cost of breakdown: $1,535. $675 ($895-$220) labor to install the replacement transmission, $500 to tow vehicle, a motor home, to repair shop, $360 fuel to drive jeep we tow home and back while being repair. They will cover $220 for labor cost. I had a more lengthy review but it was flagged and removed. I'm not going to bother repeating it all. Above is the crucks of the situation. SUMMARY I paid a premium for peace of mind, then had immediate problems. I spent days taking vehicle in for unsuccessful repairs. Total failure after 10,000 miles. And now the replacement is defective. Unbelievable.

I never review anything but after replacing the 4l80e in my 01 2500 hd on 9-3-19 and using it for a month , the one I took out was better then the replacement.. You will have to install a shift kit to tow with it void your warranty or burn it up and hope for warranty, My advice is spend a little more and buy local lot of work taking in and out.

Absolutely worst customer service I have dealt with. Kathy the woman that works there called me for a week straight 5-7 am, some of the time from a private number when I needed emailed the information for the Core return. I am not awake that early and when I called back during normal business hours each I couldn't get a hold of them. When I finally did, her response very rudely was "you better answer for FedEx" when I asked to speak to a supervisor she huge up on me and I never got a call back. She is the only one who answers the phone so I cannot get a hold of anyone else. Loved the transmission works great, but I will never buy anything again just because of this woman!