Best Buy TransmissionReviews of bestbuytransmission.com

Do not buy from them!! My truck has been in the shop over a month waiting on their warranty service. After installing, it lasted a full 2000 miles before it started messing up. Now they are doing everything they can to get out of fixing it. They are absolutely horrible.

I don't write reviews unless I feel like people should be warned. ***Please take this as a serious warning!*** This company talks a good game "Proud To Be Among The Nation's Highest Rated Transmission Providers!" They tote their 5 yr warranty "Having one of the industries longest warranties is great, however, standing behind it is where we really like to shine." But don't believe the BS, because when I comes down to it and you need the warranty, (which you will) They will just lead you on and on, phone call after phone call. Now to be fair, they are very nice on the phone and they tell you all things you want to hear to get you to hang up. They will say "We will handle this" and "we're working on it we speak" but in the end, NOTHING. All you get is empty promises and a broken transmission For some context. I submitted a claim over 6 weeks ago, I filled out their warranty form and submitted all supporting document and pictures they ask for. I didn't hear back for 5 days, so I called and I spoke with Taylor on the phone and he assured me my claim is legitimate and they should replace my transmission under warranty. He also told me I would receive a phone call from the warranty department that day, but nothing! I called 15 times over the next 4-5 days and nobody answered, then I finally got Denette on the phone (she's in sales) again very nice lady, told me she would escalate my claim and Taylor should call me back that day. but again silence.. I continued to call every day and no answer, finally got a lady named Kathy on the phone and she assured me again that she would be getting in touch with Taylor and I would be hearing back. but here we are 7 weeks in and not a single phone call or advancement on my claim. So now I have a $3500 paperweight in my truck. Their customer service is terrible, and leading customer on and lying to them is unacceptable.

TO ALL NORTH AMERICA . THIS COMPANY NEED TO BE STOP BY THE GOVERMENT. THE WAY THEY STEAL MONEY FROM ALL AMERICANS THEY LIE ABOUT THE WARRANTY IS NOT TRUE ABOUT 5 YEARS. NEVER. I HAVE THE ORIGINAL EMAIL ABOUT THE RESPONSE ABOUT MY TRASMISSION. THEY DONT COVER NOTHING MY TRUCK WAS 3 MONTH AT THE SHOP...LET ME KNOW IF YOU ALL WANT TO KNOW BESTBUY TRASMISSION Email THEY SENT ME.

As a company that has purchased multiple transmissions from Best Buy Transmissions, we are extremely disappointed with their handling of a recent warranty claim. We trusted them as a supplier for our business, believing their advertised warranty would provide peace of mind for us and our customers. Unfortunately, when we encountered an issue with one of their transmissions and filed a warranty claim, they denied it without fair consideration or a clear explanation. The lack of communication and clarity throughout this process has been incredibly frustrating. It is nearly impossible to know who we are speaking with, as there seems to be no consistency or identity in terms of their representatives. The responses we received were vague and unhelpful, making it clear that resolving our issue was not a priority for them. Despite our loyalty as repeat customers and our efforts to follow their guidelines, including providing all necessary documentation, they refused to stand behind their product. Their dismissive and evasive approach feels like an intentional effort to avoid responsibility. This has left us no choice but to pursue legal action to recover our losses. As a business, we rely on our suppliers to be reliable and honor their commitments. This experience has completely eroded our trust in Best Buy Transmissions, and we strongly advise others to avoid working with a company that fails to communicate, deliver on their promises, or take accountability for their products.

Bought a transmission in 2021 after choosing this place for the good reviews and warranty option. Here it is 2024 and needing warranty replacement, and can’t even get anyone to answer the phone. Was told days ago I’d have a call back. I haven’t gotten a call back or an email. No extensions work to get to a live rep. No chat option online. Need better phone customer service.

I have dealt with BBT before with great prompt service. I simply called and talked to Kathy this morning to see if she could find out if my warranty was still good. (as I have in the past with other reps). she told me someone would call. at 2:30 I called back. She told me she emailed me a form. Not true.She then emails and I receive it while I'm at computer. Since I couldn't find previous paper work I simply wanted any info on my mileage etc. from 2021. She came across evasive and wanted me to tell her my mileage. I preferred her to just send me a copy of my warranty info on vehicle to protect myself. finally I just gave her my mileage and by a miracle she immediately knew my previous mileage. of course it was over the warranty limit. Maybe it is. But why did she have to go back and forth and argue when all I wanted was my previous info? I will never know if it was accurate info (and could have with an email). why did she not want to share that? poor customer service. guys in the past were great and prompt and shared info with no problems. if she would have sent me or told me my info as I asked and I would have seen warranty was no longer valid I would have bought another one on the spot no questions. But this really came across shady. No longer a customer.

Stopped dealing with this company as they will sell you a transmission at a decent price but god help you if you have a warranty claim. They pay $350 total labor to have the transmission replaced and if you did not by the trans fluid from them you are stuck with that bill as you customer is expecting this to be done for free. With everything that needs to be done it is an 8 hour job. You have to get one of your techs to come in after hours to make this work as tying up a lift for a day when you minimum labor rate is $169, and hour is a losing proposition for a shop owner. You want to keep your customer happy and not charge them the difference, so you have to pay your tech O/T to do the repair. Communicating with them is another issue good luck as you always have to leave a message. The only person that answers is the core returns, and she is less than friendly. Also, the timeline is once you file a claim and finally get the replacement trans and then install it the core has to be returned for them to send out the labor check. So, from start to finish it will be @ 2 months to get your $$$$. Plus, if you have any issues with their transmissions, you are on your own. I had a customer that i installed an oversized trans cooler to help with the overweight Dodge High Top van he was hauling products in to keep his trans in good operating order. Guess what the transmission failed, and I simply asked them to write a letter stating the benefits of having an oversized trans cooler with this type of application. The customer was out of town and took it to a dealer who of course said you always use OEM and I got sued for $4,400 and the judge told me because the transmission company would not provide some kind of backup the was going with the dealer's recommendation and I got stuck with the bill to R&R the transmission. AGAIN AVOID THIS COMPANY AS THEIR WARRANTY IS A JOKE AND IF YOU NEED ANYTHING FROM THEM TO COVER YOU THAT IS NOT GOING TO HAPPEN!!!!

Horrible phone service. I've been hung up on 3 times. Poor phone connection. Hard to contact company. Won't return calls or emails. What happens if I had a warranty issue. Not Good guys. Finally got a transmission ready to order. Guy said he would send invoice so I can pay for transmission and get it ordered. 3 days later no email. Yes. Checked spam and junk files. Nothing zip. Called back. After 3rd try got a hold of a lady who said she'd tell the guy to send my invoice. Gave my email address again. 2 days later still nothing. I ended up going to monster transmissions. I'd advise checking out monster transmissions. By far better customer experience hands down.